Services Details Quick Glance

The Service Details pane provides you with a quick glance summary of the status of the service.

➢ Do the following:
1. Select the check box adjacent to the service whose details you wish to view. The Service Details are displayed in the right pane.

Direct Routing

Meeting Insights

Interaction Insights

Device Manager

Hybrid Entities

Live CX

Live UC

Zoom Peering

Voca CIC

Webex Cloud Connect-Integrated Service

Webex Non-Integrated Service

Parameter

Description

Name

Service Shortname as defined in the Onboarding.

Status

Management Status (see Management Statuses)

Deploy Status

See Deploy Status and Status Indicators

Full Name

Service Full name as defined in the Onboarding.

Customer

Name of the customer attached.

Service Type

Live Platform Service Type:

■ Direct Routing
■ Operator Connect
■ Device Manager
■ Live CX
■ Live UC
■ Webex Cloud Connect
■ Voca CIC
■ Hybrid Entities
■ Interaction Insights
■ Meeting Insights

License Type

The License type of the service:

■ Direct Routing/Operator Connect:
✔ Essentials
✔ Essentials Plus
✔ Pro
■ Hybrid:
✔ ACM
✔ Breakout
■ Interaction Insights:
✔ Audio Recording (Essential license)
✔ Audio & Redundancy (Pro license)
■ Meeting Insights
✔ Essential
✔ Pro
✔ Premium
■ Live CX/LiveUC/Webex Cloud Connect/Zoom Peering:
✔ Essential
■ Device Manager:
✔ Essential
✔ AI Summary Essential

Enabled

Indicates whether the Live Platform license is enabled for the service.

CAC Profile (Direct Routing and Operator Connect)

Enable Call Admission Control (CAC) profile with configured number of sessions.

Carrier ID

The Carrier ID of the Service Provider or BYOC SIP Trunk (Proxy Set on the SBC device).

Metering Tag

The tag assigned to DIDs that is used by the Metering server for billing purposes. For example sb1-1316004-508-3.

This field is used by Direct Routing, Operator Connect and UCaaS services (Web Ex Cloud Connect, Live CX, Live UC and Zoom Provider Exchange).

Total DIDS
■ Direct Routing Hosted Essentials: Equals the Used DIDS
■ Direct Routing Hosted Essentials Plus and Hosted Pro: The aggregated number of Used and Unused DIDs
■ OC Essentials:  The aggregated number of Used and Unused DIDs
■ OC Essentials Plus and OC Pro: The aggregated number of Used and Unused DIDs

Used DIDs
■ Direct Routing Hosted Essentials: The total number of Service DIDs that have been uploaded to the tenant service in the Manage SBC Prefixes page.

M365 user properties including phone number assignment is not supported for Hosted Essentials services.

■ Direct Routing Hosted Essentials Plus and Hosted Pro: The total number of Managed Users-Direct Routing users : Users who comply with the following conditions: 
✔ Enterprise Voice enabled
✔ Online Voice Routing Policy assigned
✔ Online PSTN Gateway assigned with the same value as its mapped SIP Connection
■ OC Essential: DIDs that have been assigned to users for one of the following number assignments:
✔ User Assigned
✔ Conference Assigned
✔ Voice Application Assigned
■ OC Essentials Plus and OC Pro:
✔ User Assigned
✔ Conference Assigned
✔ Voice Application Assigned

Unused DIDS
■ Direct Routing Hosted Essentials: Not applicable
■ Direct Routing Hosted Essentials Plus and Hosted Pro: The total DIDS that have been defined in number ranges or as Reserved numbers that have not yet been assigned to users.
■ OC Essentials: Unassigned numbers with Assignment status 'Unassigned' or 'Unknown'.
■ OC Essentials Plus and OC Pro:
✔ Unassigned numbers with Assignment status 'Unassigned' or 'Unknown'.
✔ The total DIDs that have been defined in number ranges or as Reserved numbers that have not yet been assigned to users.

Users Count
■ Direct Routing Hosted Essentials: Equals the Used DIDs
■ Direct Routing Hosted Essentials Plus andHosted Pro: The aggregated License factors including the following priority order:
✔ 1. Managed Users-Direct Routing: Users who comply with the following conditions: Enterprise Voice enabled; Online Voice Routing Policy assigned; Online PSTN Gateway assigned with same value as its mapped SIP Connection
✔ 2. Managed Users - By LifeCycle Management: Users belonging to Security groups that are attached to configured LifeCycle Management templates that do not comply with the Managed Users-Direct Routing conditions described above.
✔ 3. Managed Users - User Interface: Users who do comply with both the Direct Routing and -By LifeCycle Management categories whose M365 properties have been updated. For example, manual number assignment, Teams Policy assignment or update to address.
✔ 4. Managed Service Numbers: Numbers that have been globally loaded to the tenant service in the Manage SBC Prefixes page
■ OC Essential: Equals Used DIDs
■ OC Essentials Plus and OC Pro: The aggregated License factors including the following priorities:
✔ 1:DIDs that have been assigned to users with one of the following assignment types ():
● UserAssigned
● ConferenceAssigned
● VoiceApplicationAssigned
✔ 2: Managed Users - By LifeCycle Management: Users belonging to Security groups that are attached to configured LifeCycle Management templates that do not comply with the Managed Users-Direct Routing conditions described above.
✔ 3: Managed Users - User Interface: Users who do comply with both the Direct Routing and -By LifeCycle Management categories whose M365 properties have been updated. For example, manual number assignment, Teams Policy assignment or update to address.
✔ 4: Managed Service Numbers: Numbers that have been globally loaded to the tenant service in the Manage SBC Prefixes page  5: 

Tenant

Name of the attached Live Platform Service Provider tenant.

Management and QoE Status

Indicates the status of the Management and QoE managed entities.

Active Alarms

Summary of Active Alarms for the service (click to drill down to Service alarms). See Monitoring Alarms from Customer Service Sites.

Device Manager

Service Device URL

The URL used by the service to retrieve firmware and configuration files from Live Platform. Used by AudioCodes Redirect server for initial provisioning of phone upon connection to the network.

Max Meetings Devices

The Maximum number of licensed Meeting Room devices.

Max Personal Devices

The Maximum number of licensed Personal Devices.

Meeting Device (Disconnected/Total)

The number of disconnected devices in proportion to the total number of devices that are attached to the service.

Personal Devices /
Meeting Devices
■ Max License: The maximum number of licensed devices.
■ Usage: The percentage of used devices in proportion of the maximum number of licensed devices.
■ Disconnected/Total: The number of disconnected devices in proportion to the total number of devices that are attached to the service.
AI Summary (only for AI Summary license type)
■ AI Summary Status: AI Summary service status.

The following are only shown if AI Summary Status is enabled:

■ Max AI Summary Devices: The maximum number of devices licensed for AI Summary.
■ Active AI Summary Devices: The number of devices for which AI Summary is enabled.
■ Email: Email address of customer for approving AI Summary Terms and Conditions.
■ Trial Status: Enabled if current date between start date and expiry date, else disabled.
■ Trial Expiry Date: Expiry date of the AI Summary trial period.
■ Trial Start Date: Start date of the AI Summary trial period.

Live CX

Contact Center DIDs

The total number of DIDs loaded to customer tenant of number type Contact Center (this is the only number type supported for the CX service).

Live UC, Webex Cloud Connect and Zoom Peering

 

Unused DIDs

The total number of DIDs that are not yet assigned to users.

User DIDs

The total number of DIDs assigned to customer tenant of number type "user" for user voice calling.

Contact Centers DIDs

The total number of DIDs loaded to customer tenant of number type Contact Center.

Service Number DIDs

The total number of DIDs loaded to customer tenant of number type 'Service' for service numbers such for applications such as Fax IVR and Emergency calling.

Service Numbers CAC

The total CAC value aggregated for the Service numbers DIDs.

updated once a day

The parameters indicated with * are synchronized once a day with the Webex Cloud Connect platform when the managed Webex Cloud Connect is integrated.

Interaction Insights

Teams Recording Enabled

Indicates whether recording of Microsoft Teams calls is enabled for the Interaction Insights tenant.

Users Count

The number of users licensed for Teams recording.

IM Enabled

Indicates whether recording of Microsoft Teams Instant Messages is enabled.

IM Users Count

The number of users licensed for Instant Message recording.

IM Users Consumed

The number of users for which Instant Messages are recorded.

SIPREC Enabled

Indicates whether recording of SIPREC sessions is enabled.

SIPREC Sessions Count

The number of licensed concurrent SIPREC sessions recordings.

SIPREC Sessions Consumed

The number of consumed SIPREC sessions recordings.

STT Enabled

Indicates whether transcription recording is enabled.

STT Hours Count

The number of licensed transcription hours.

STT Monthly Hours Consumed

The number of transcription hours consumed in the last month.

STT Daily Minutes Consumed

The number of transcription minutes consumed in the last 24 hours.

Unlimited Retention (Interaction Insights)

Indicates whether the Unlimited Retention feature is enabled. This feature enables unlimited Azure Blob recording storage capabilities for the service.

Video & Screen Share

Indicates whether Video  & Screen sharing recording is enabled for the service.

Meeting Insights

AI Monthly Quota

The Total number of hours allowed for AI usage per month, configured in the Tenant Management ('AI Monthly Hours').

Custom Templates

Indicates whether Custom templates are enabled.

Limited Prebuild Templates

Indicates whether Limited Prebuild templates are enabled.

Advanced Prebuild Templates

Indicates whether Advanced Prebuild templates are enabled.

Extended Retention

Indicates whether Extended Retention for media storage has been enabled.

AI Monthly Hours Consumed

The Total number of hours consumed for AI in the month.

Voca CIC

Tier

The name of the tier configuration .

Quantity

Number of licensed users for the tier.

CIC Sessions Add On

Number of licensed CIC sessions.

IVA Sessions Add On

Number of licensed IVA sessions.

Agent Insights Sessions

Number of licensed Agent Insights sessions.

Admin Email

Email of the tenant administrator of the service.

Domain Name

Domain Name of the Voca CIC service.

Service Entity

The Voca CIC device (sub region) attached to the in the Services tab of the Managing entity (Service Provider or tenant).

Tenant

The name of the Voca CIC Service Provider tenant.

Commercial Tracking (only if enabled for the service)

Parameter

Description
Commercial Channel PO Number

The channel purchase order number.

■ Terms (pay-as-you-go, 12 months, 24 months, 36 months)
■ Payment Terms (per month, year, or one-time)
■ Deployment type (production or proof of concept / POC)
■ DPA number
Commercial Payment Terms One-time payment, monthly, or yearly.
Commercial Terms Pay-as-you-go, 12 months, 24 months, or 36 months.
Commercial Approved Operator The operator that approved the commercial Terms and Conditions.

Commercial Approval Time

The date and time of the approval.

Commercial Deployment Time

The date of time of the service deployment.

Commercial Expiry Date

The expiry date of the deployment.

SIP Connections

Parameter

Description

Name

The name of the SIP Connection for the service. For example, SouthSide-c.

Source

The name of the SBC attached to the SIP Connection.

Users Count

The counter representing the voice-enabled users

CAC Profile

The name of the preconfigured CAC Profile call session number template.

Carrier Name

The name of the configured Proxy Set.

Management Status

See Management Statuses.

Teams

Parameter

Description

Name

Name of the SIP Connection for the service. For example, SouthSide-c.

Management Status

See Management Statuses. .