Services Details Quick Glance

The Service Details pane provides you with a quick glance summary of the status of the service including the following information:

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Customer naming details

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Entity topology

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Licensing information

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Configuration of user, number and other feature capacities and monitoring of their respective usages

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Indicators of enabled features

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Component statuses

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Details of active alarms

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Details of attached SIP Connections

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Do the following:

Select the check box adjacent to the service whose details you wish to view. The Service Details are displayed in the right pane.

Direct Routing	Operator Connect

Meeting Insights	Interaction Insights

Device Manager	Hybrid Entities

Live CX	Live UC

Zoom Provider Exchange	Webex Cloud Connect-Integrated Service

LiveOps 360 Service	LiveOps Management Service

Voca CIC

Parameter

Description

Name

Service Shortname as defined in the Onboarding.

Status

Management Status (see Management Statuses)

Deploy Status

See Deploy Status and Status Indicators

Full Name

Service Full name as defined in the Onboarding.

Customer

Name of the customer attached.

Service Type

Live Platform Service Type:

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Direct Routing

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Operator Connect

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Device Manager

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Live CX

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Live UC

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Webex Cloud Connect

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Voca CIC

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Hybrid Entities

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Interaction Insights

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Meeting Insights

License Type

The License type of the service:

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Direct Routing/Operator Connect:

✔

Essentials

✔

Essentials Plus

✔

Pro

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Hybrid:

✔

ACM

✔

Breakout

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Interaction Insights:

✔

Audio Recording (Essential license)

✔

Audio & Redundancy (Pro license)

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Meeting Insights:

✔

Essential

✔

Pro

✔

Premium

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Live CX/LiveUC/Webex Cloud Connect/Zoom Peering:

✔

Essential

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Device Manager:

✔

Essential

✔

AI Summary Essential

Enabled

Indicates whether the Live Platform license is enabled for the service.

Metering Tag

This tag assigned to DIDs and is used by the Metering server for billing purposes. This value is a unique identifier representing the entity in the Live Platform topologythat is composed of the following:

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For UCaaS Service types: Example sb1-1316004-508-3 where the following Live Platform portal values are used:
<PortalSiteInstanceId-CustomerId-ServiceProviderTenantId-ServiceTypeId>

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For Microsoft Teams Service types: Example AC-1-107095--5 where the following Live Platform portal values are used:
<PortalSite Instance-ServiceProviderTenantId-CustomerId--ServiceTypeId>

CAC Profile (Direct Routing and Operator Connect)

Enable Call Admission Control (CAC) profile with configured number of sessions.

Carrier ID

The Carrier ID of the Service Provider or BYOC SIP Trunk (Proxy Set on the SBC device).

Total DIDS

Numbers that are configured as either SBC prefixes, unassigned number ranges or Line URIs.

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Direct Routing Hosted Essentials: Equals the Used DIDS

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Direct Routing Hosted Essentials Plus and Hosted Pro: The aggregated number of Used and Unused DIDs

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OC Essentials: The aggregated number of Used and Unused DIDs

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OC Essentials Plus and OC Pro: The aggregated number of Used and Unused DIDs

Used DIDs

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Direct Routing Hosted Essentials: The total number of Service DIDs that have been uploaded to the tenant service in the Manage SBC Prefixes page.

M365 user properties including phone number assignment is not supported for Hosted Essentials services.

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Direct Routing Hosted Essentials Plus and Hosted Pro: The total number of Managed Users-Direct Routing users : Users who comply with the following conditions:

✔

Enterprise Voice enabled

✔

Online Voice Routing Policy assigned

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Online PSTN Gateway assigned with the same value as its mapped SIP Connection

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OC Essential: DIDs that have been assigned to users for one of the following number assignments:

✔

User Assigned

✔

Conference Assigned

✔

Voice Application Assigned

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OC Essentials Plus and OC Pro:

✔

User Assigned

✔

Conference Assigned

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Voice Application Assigned

Unused DIDS

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Direct Routing Hosted Essentials: Not applicable

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Direct Routing Hosted Essentials Plus and Hosted Pro: The total DIDS that have been defined in number ranges or as Reserved numbers that have not yet been assigned to users.

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OC Essentials: Unassigned numbers with Assignment status 'Unassigned' or 'Unknown'.

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OC Essentials Plus and OC Pro:

✔

Unassigned numbers with Assignment status 'Unassigned' or 'Unknown'.

✔

The total DIDs that have been defined in number ranges or as Reserved numbers that have not yet been assigned to users.

Users Count

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Direct Routing Hosted Essentials: Equals the Used DIDs

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Direct Routing Hosted Essentials Plus andHosted Pro: The aggregated License factors including the following priority order:

✔

1. Managed Users-Direct Routing: Users who comply with the following conditions: Enterprise Voice enabled; Online Voice Routing Policy assigned; Online PSTN Gateway assigned with same value as its mapped SIP Connection

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2. Managed Users-By LifeCycle Management: Users belonging to Security groups that are attached to configured LifeCycle Management templates that do not comply with the Managed Users-Direct Routing conditions described above.

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3. Managed Users-User Interface: Users who do comply with both the Direct Routing and -By LifeCycle Management categories whose M365 properties have been updated. For example, manual number assignment, Teams Policy assignment or update to address.

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4. Managed Service Numbers: Numbers that have been globally loaded to the tenant service in the Manage SBC Prefixes page

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OC Essential: Equals Used DIDs

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OC Essentials Plus and OC Pro: The aggregated License factors including the following priorities:

✔

1:DIDs that have been assigned to users with one of the following assignment types ():

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UserAssigned

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ConferenceAssigned

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VoiceApplicationAssigned

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2: Managed Users-By LifeCycle Management: Users belonging to Security groups that are attached to configured LifeCycle Management templates that do not comply with the Managed Users-Direct Routing conditions described above.

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3: Managed Users-User Interface: Users who do comply with both the Direct Routing and -By LifeCycle Management categories whose M365 properties have been updated. For example, manual number assignment, Teams Policy assignment or update to address.

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4: Managed Service Numbers: Numbers that have been globally loaded to the tenant service in the Manage SBC Prefixes page 5:

Ordered Users

The number of licenses configured in the Onboarding wizard.

For Direct Routing and Operator Connect services, this value is indicated as Acquired Licenses in the License page in the Service portal.

Tenant

Name of the attached Live Platform Service Provider tenant.

Management and QoE Status

Indicates the status of the Management and QoE managed entities.

Active Alarms

Summary of Active Alarms for the service (click to drill down to Service alarms). See Monitoring Alarms from Customer Sites.

Device Manager

Service Device URL

The URL used by the service to retrieve firmware and configuration files from Live Platform. Used by AudioCodes Redirect server for initial provisioning of phone upon connection to the network.

Max Meetings Devices

The maximum number of licensed Meeting Room devices.

Personal Devices /
Meeting Devices

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Max License: The maximum number of licensed devices.

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Usage: The percentage of used devices in proportion of the maximum number of licensed devices.

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Disconnected/Total: The number of disconnected devices in proportion to the total number of devices that are attached to the service.

AI Summary (only for AI Summary license type)

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AI Summary Status: AI Summary service status.

The following are only shown if AI Summary Status is enabled:

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Max AI Summary Devices: The maximum number of devices licensed for AI Summary.

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Active AI Summary Devices: The number of devices for which AI Summary is enabled.

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Email: Email address of customer for approving AI Summary Terms and Conditions.

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Trial Status: Enabled if current date between start date and expiry date, else disabled.

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Trial Expiry Date: Expiry date of the AI Summary trial period.

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Trial Start Date: Start date of the AI Summary trial period.

UCaaS Services including Live CX, Live UC, Webex Cloud Connect and Zoom Provider Exchange

PayG Enabled

The Pay-as-you-go feature enables you to support future growth and flexibility scenarios. This feature let's you expand your service beyond the pre-allocated license quantity if required, without incurring an operational restriction in the platform. The availability of this field does not modify the current licensing model, billing methodology, commercial agreement, or committed quantities. Current commercial terms remain unchanged.

If AudioCodes implements any future changes to Pay-as-you-go functionality, billing methodology, or commercial terms, those changes will be communicated in advance and reflected in the applicable service documentation and agreements before taking effect.

Ordered User 1

The ordered number of licensed sessions (configured in the Onboarding) for managing numbers of type "User": User-based phone number that allows the user two sessions (one concurrent call and one forwarded call transferred back through the SBC).

Ordered Service Number sessions

The ordered number of licensed sessions (configured in the Onboarding) for managing numbers of type "Service": Session-based unique main phone number that is limited to three or more sessions or concurrent calls (e.g., for groups of users sharing the same E.164 phone number call queues, shared calling, auto-attendants, IVRs, BOTS, hunt groups, etc.).

Ordered Contact Center sessions

The ordered number of licensed sessions (configured in the Onboarding) for managing numbers of type "Contact Center": Session-based main phone number for a contact center. The contact center number can be limited to three or more sessions or can be open-ended (sessions will be billed according to actual usage).

Total PSTN CAC

The total CAC value aggregated for the CAC sessions that are configured for the PSTN SIP connections(IP Groups) that are configured for the service.

This value is not configured at the "Number" level.

Account Number (Zoom Provider Exchange)

The account number of the Zoom Provider Exchange customer.

Organization ID (Webex Cloud Connect)

The Webex Cloud Connect Organization ID of the customer.

Contact Center DIDs

The total number of DIDs loaded to customer tenant of number type Contact Center (this is the only number type supported for the CX service).

Total DIDs

The total number of used and unused DIDs.

Unused DIDs2

The total number of DIDs that are not yet assigned to users.

User DIDs3

The total number of DIDs assigned to customer tenant of number type "user" for user voice calling.

Contact Centers DIDs

The total number of DIDs loaded to customer tenant of number type Contact Center.

Service Number DIDs4

The total number of DIDs loaded to customer tenant of number type 'Service' for service numbers such for applications such as Fax IVR and Emergency calling.

Service Numbers CAC

The total CAC value aggregated for the Service number DIDs.

Updated Once a Day

The parameters indicated with * are synchronized once a day for integrated services.

This parameter is relevant for WebEx Cloud Connect and Zoom Carrier Exchange services.

Interaction Insights

Teams Recording Enabled

Indicates whether recording of Microsoft Teams calls is enabled for the Interaction Insights tenant.

Users Count

The number of users licensed for Teams recording.

IM Enabled

Indicates whether recording of Microsoft Teams Instant Messages is enabled.

IM Users Count

The number of users licensed for Instant Message recording.

IM Users Consumed

The number of users for which Instant Messages are recorded.

SIPREC Enabled

Indicates whether recording of SIPREC sessions is enabled.

SIPREC Sessions Count

The number of licensed concurrent SIPREC sessions recordings.

SIPREC Sessions Consumed

The number of consumed SIPREC sessions recordings.

STT Enabled

Indicates whether transcription recording is enabled.

STT Hours Count

The number of licensed transcription hours.

STT Monthly Hours Consumed

The number of transcription hours consumed in the last month.

STT Daily Minutes Consumed

The number of transcription minutes consumed in the last 24 hours.

Unlimited Retention (Interaction Insights)

Indicates whether the Unlimited Retention feature is enabled. This feature enables unlimited Azure Blob recording storage capabilities for the service.

Video & Screen Share

Indicates whether Video & Screen sharing recording is enabled for the service.

Extended Video Retention

Indicates whether Extended Video Retention is enabled for the service. When enabled, the Retention period can be extended in 6-month increments, up to a defined Maximum limit.

AI Enabled

Indicates whether the AI Summary feature is enabled for the service.

AI Users Count

The number of users who are licensed with the AI Summary feature.

AI Users Consumed

The number of users for whom AI Summary recordings have been generated.

API Integration Enabled

Indicates whether API Integration is enabled for the service. If enabled, exposes an API for integrating Interaction Insights with the customer's system.

Meeting Insights

License type

The license type for the service:

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Basic

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Essential

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Pro

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Premium

Custom Templates

Indicates whether the "Custom Templates" feature is enabled for the service.

Limited Prebuild Templates

Indicates whether the "Limited Prebuild" templates feature is enabled for the service.

Advanced Prebuild Templates

Indicates whether the "Advanced Prebuild" templates feature is enabled for the service.

Extended Retention

Indicates whether the "Extended Retention" feature for media storage is enabled for the service.

License Modified

Indicates that the license has been upgraded.

API Integration Enabled

Indicates that the Meeting Insights REST API integration is enabled for the service.

AI Monthly Hours Consumed

The total number of hours consumed for AI usage in a month.

Voca CIC

Tier

The name of the tier configuration .

Quantity

Number of licensed users for the tier.

CIC Sessions Add On

Number of licensed CIC sessions.

IVA Sessions Add On

Number of licensed IVA sessions.

Agent Insights Sessions

Number of licensed Agent Insights sessions.

Admin Email

Email of the tenant administrator of the service.

Domain Name

Domain Name of the Voca CIC service.

Service Entity

The Voca CIC device (sub region) attached to the in the Services tab of the Managing entity (Service Provider or tenant).

Tenant

The name of the Voca CIC Service Provider tenant.

Commercial Tracking (only if enabled for the service)

Parameter

Description

Commercial Channel PO Number

The channel purchase order number.

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Terms (pay-as-you-go, 12 months, 24 months, 36 months)

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Payment Terms (per month, year, or one-time)

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Deployment type (production or proof of concept / POC)

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DPA number

Commercial Payment Terms

One-time payment, monthly, or yearly.

Commercial Terms

Pay-as-you-go, 12 months, 24 months, or 36 months.

Commercial Approved Operator

The operator that approved the commercial Terms and Conditions.

Commercial Approval Time

The date and time of the approval.

Commercial Deployment Time

The date of time of the service deployment.

Commercial Expiry Date

The expiry date of the deployment.

SIP Connections

Parameter	Description
Name	The name of the SIP Connection for the service. For example, SouthSide-c.
Source	The name of the SBC attached to the SIP Connection.
Users Count	The counter representing the voice-enabled users
CAC Profile	The name of the preconfigured CAC Profile call session number template.
Carrier Name	The name of the configured Proxy Set.
Management Status	See Management Statuses.

Teams

Parameter	Description
Name	Name of the SIP Connection for the service. For example, SouthSide-c.
Management Status	See Management Statuses. .

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The number of analog extensions is calculated as the sum of all the IP Group and SBC SIP Registrations. For each IP group SIP Connection, reports the value of SIP registrations PM values 'SBC Successful Registrations' for this IP group in the last 24 hours.