Configure access to external applications (Tools)

The Tools page allows you to configure access to URLs for AudioCodes-managed or third-party external applications (not including AudioCodes applications available from the Dashboard). You can configure a list of service provider and channels who can access the URLS. Users can either access directly to the log in page or through Single Sign‑on (SSO) with IAM authentication. For the latter scenario, you must configure the IAM service instance from which you wish to allow Single Sign-on access and ensure that all the users that you wish to provide access have been added to the relevant IAM service instance.

➢ To access the Tools menu:
1. From the Main menu, choose Tools.

2. Click the open button for the relevant external application. The example below shows the AudioCodes Calling Plan application.

If you have not setup a Single Sign-on IAM account, the log in page prompts you for local user credentials.

If has not setup a Single Sign-on IAM account, the log in page prompts you for local user credentials.

➢ to add a new external app:
1. Click Add.

 

2. Configure parameters according to the table below and then click OK.

Parameter

Description

Name

Enter the name of the external service tool.

Description

Enter a brief description of the tool.

External Service Tool URL

Enter the URL of the external application.

Priority

From the drop-down, choose the display order in the Tools pane.

IAM Supported

Select IAM Supported to enable SIngle Sign-on access to the external application using the credentials of a Live Platform IAM account. The IAM Service Name field is display. See Configuring Identity and Access Management (IAM) to extract the IAM Service Name for the Live Platform portal instance. You can configure multiple entries to the same URL  that are mapped to difference IAM service instances.

Service Providers

From the drop-down list, select the service providers to allow access to the external application tool. When the service provider accesses the Tools page, the application is displayed and can be opened. If you configure Single Sign-on using IAM (see above), ensure that you have added the IAM account for the service provider users who you wish to enable access to the application. See Logging in with Identity and Access Management (IAM)) for adding users.

Channels

From the drop-down list, select the channels to allow access to the external tool. When the channel reseller accesses the Tools page, the application is displayed and can be opened. If you configure Single Sign-on using IAM (see above), ensure that you have added the IAM account for the channel reseller users who you wish to enable access to the application. See Logging in with Identity and Access Management (IAM)) for adding users.
3. Click Edit to view the details of the configured application.

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4. Click Delete to delete the application.