Operator Connect Number Management using SBC

This section describes how to manage numbers that have been assigned to customers and are managed using SBC dial plans. You can perform the following actions on numbers:

■ Filtering and Mass Provisioning
■ Release Numbers
■ Approve Deletion by customer on their Teams admin center
■ Reactivate Numbers that have been marked for removal
■ Export Numbers to CSV file
➢ To manage customer numbers:
1. In the Services page, from the Operator Connect drop-down, choose Open Number Management Page.

2. Select the Service Provider operator.

The OC Number Management page lists all the managed phone numbers:

Action

Description

Number

Phone number

Service Full Name

The name of the customer tenant.

Country

Country name abbreviation

MS Tenant ID

Tenant ID of the operator.

Emergency Address

Operators’ address in the event of an emergency.

OC SIP Connection

The OC SIP Connection that is attached to a specific Calling Profile. This parameter is only displayed for services with IP Group-based SIP Connections (see Create OC Essential Service with an SBC IP Group-based SIP Connection).

Calling Profile ID

The Calling Profile ID that is configured for the OC SIP Connection.

Source
■ 'webapi'- Displayed for numbers loaded from the Public REST API.
■ 'webui'-Displayed for numbers loaded from Customer Leads page (Upload Numbers action) for licensed enabled customers.
■ <emptyvalue> Displayed for numbers loaded directly from Synergy or from other sources external to the managed Live Platform instance.
● In the Public REST API for the Get Numbers endpoint, Source empty returns value 'ocsync'.
● For numbers with value <emptyvalue>, the SBC configuration is not affected.
● For numbers with value webui or webapi, the OCDialPlan is updated on the SBC.

MS Job ID

Job ID

Assignment

The number assignment type configured in the Teams admin center:

■ Unassigned: No current number assignment
■ UserAssigned: 'User' Voice calling
■ ConferenceAssigned: Conference calling
■ VoiceApp: Auto-Attendant calling.

Acquired Date

Date when the phone number was acquired by the system.

Display Number Details

3. Select the Emergency Address tab to view the list of emergency numbers.
4. Select the Released Number tab to view released numbers.

The following table describes the actions that you can do on the OC Number Management page.

Action

Description

Status filter

Filters the list of numbers by:

■ Active: Number is active and synchronized with Microsoft Teams admin center.
■ ReleaseRequested: ( "Release Requested") Numbers that you have deleted directly in Live Platform and require customer approval to release.
■ MarkedForRemoval: ( "Marked for Removal") Numbers that have been deleted by Teams admin center and your approval is required for deletion.
■ ReadyForRemoval: ( "Ready for Removal") Numbers that have been removed by Teams admin center and approved for deletion by Live Platform. This status ends when the number is removed from Live Platform database. The previous status is MarkedForRemoval.
■ PendingFirstSync: Numbers (when first added) that still haven't being synchronized with Microsoft Teams admin center.
■ All: No filter.

Right-click Actions

Release/Delete Selected Number

Lets you release a number from Live Platform. Once the number is released, no further action is required by the customer and the number is moved to the Released Numbers table (see Release Numbers). You can either select multiple entries and then click the Release/Delete Selected button or select an individual entry from the right-click menu.

Approve Remove Selected Numbers

Lets you approve removal of numbers that were deleted in M365 tenant Microsoft Teams admin center and move them to "Ready for Removal". You can either select multiple entries and then select the Approve Remove Selected Numbers button or approve an individual entry from the right-click menu. (see Approve Number Deletion by Microsoft Teams Admin Center).

Reactivate Selected

Lets you clear the "Marked for Removal" status of a number and return it to "Active" status. You can either select multiple entries and then select the Reactivate Selected button or reactivate an individual entry from the right-click menu.

See Reactivate Numbers.

Export to CSV

Lets you export all phone entries to a CSV file. You can either export all of the entries in the table or select an individual entry and then in the right-click menu, select Export to CSV (see Export Phone Numbers).

Import Numbers button

Imports a list of numbers from a CSV file (see Import Numbers).