Onboarding Prerequisites for Essentials Plus and Pro
The following table describes the procedures to perform prior to Onboarding.
Procedure |
Mandatory or Optional |
Reference |
---|---|---|
Microsoft requirements for Direct Routing hosted SBC. |
Microsoft Guidelines |
|
Verify that a license is available for on the customer tenant. An M365 is license is required for activating the PSTN trunk (customer sub domain). |
Mandatory |
|
Setup the DNS server connection between the end customer domain and the service provider domain for DNS provisioning. |
Mandatory |
|
Secure connection between Live Platform and the customer service M365 platform. |
Mandatory |
|
Exclude customer tenant Azure account (used for Token authentication) from Conditional Access rules that forces session reauthentication. Failure to perform this action will cause Token invalidity. In addition, configure per-User MFA as an additional measure to ensure Token continuity. |
||
Configure Privileged Identify Management (Zero-Trust policy) for granting access to Live Platform operators for specific time periods. |
Optional for Enhanced security. |
|
Intercept Microsoft Teams Call Data Records for calls between Microsoft Teams users and calls between Microsoft Teams and the SBC. |
Optional |