Onboarding with Hosted Essentials

This section describes how to onboard new customers with "Hosted Essentials" licenses.

Connecting calls for Hosted Essentials customers requires the manual configuration of an SBC and Voice Routes in the Service Provider Teams admin center (see Onboarding Prerequisites for Hosted Essentials).

➢ To onboard a new Hosted Essentials customer:
1. In the Services page, from the Add Service drop-down list, select Add Service > Direct Routing.

2. From the drop-down, select the desired customer and then click Select.

The Onboarding interface opens.

  2. Pending Invitations is not relevant for Hosted Essentials customers.

    3. Click Add New Tenant.

4. Enter Full Name of Service– Free Text.
5. Enter Short Name of Service - Define a unique name for the new service.

Note the following rules:

● The string should be 3-15 characters long
● The following characters cannot be used: \ / : * ? " < > |audit
● Can contain letters (lower/UPPER case), Numbers and special characters are allowed, however cannot contain the dot (.) or blank spaces.
● Unique name per Service
6. Select the Hosted Essential License Type.
7. Enter the customer Microsoft TenantId and then click Validate. Once validated, customer operators can be configured in the Live Platform Enterprise application for logging into to the Live portal (see Deploy Live Platform Portal Application to Customer Tenant).

8. Configure SBC parameters according to the table below and then click Next.

SBC Parameters

O365 Setting

Description

Configure SBC

Select check box if you wish to configure the SBC.

SBC Site Name

Name of the SBC site location.

Online PSTN Gateway

Unique subdomain name per M365 Tenant (CSOnlinePSTNGateway –FQDN) which represents the desired host name added for the carrier trunk.

This name must be preconfigured on the M365 Tenant Domain or via DNS provisioning (see Register End Customer Tenant DNS Sub domains).

SBC Configuration

Select one of the following SBC configuration modes:

■ SIP Trunk: SIP Trunk used by Service Provider. When this option is selected, you must select both the SBC device (see 'Region' field below) and the Service Provider Carrier SIP Trunk (see 'Carrier' field below).
■ BYOC: (Bring-Your-Own-Carrier) for integrating customer SIP Trunk services that are different to the SIP Trunk service used by their Service Provider. When this option is selected, you must select both the SBC device (see 'Region' field below) and the Service Provider Carrier SIP Trunk (see 'Carrier' field below).

Region

Select the required SBC device according to site location IP address.

Carrier

This option is available If you selected SIP Trunk or BYOC for SBC Configuration above. The selected carrier binds to the configured SIP Interface, Proxy Set and IP Profile on the SBC (where the same name is configured for all three entities on the SBC).

Carrier Registration

Select this option to perform SIP Account Registration for the Carrier trunk:

■ Username: Defines the digest MD5 Authentication username. The valid value is a string of up to 60 characters. By default, no value is defined.
■ Password: Defines the digest MD5 Authentication password. The valid value is a string of up to 50 characters. Note: The password cannot be configured with wide characters.
■ MainLine (Contact User): Defines the AOR username. This appears in REGISTER From/To headers as ContactUser@HostName
■ Host Name: Defines the Address of Record (AOR) host name. The host name appears in SIP REGISTER From/To headers as ContactUser@HostName.

Enable CAC

Enable Call Admission Control (CAC). From the drop-down list, select the desired CAC Profile including the desired number of call sessions.

Graphical user interface, text, application Description automatically generated

9. Configure SBC scripts:
● Click the to edit the SBC Onboarding Script file. This is a Preconfigured script that is prepared by AudioCodes Professional services and that can be customized by setting Custom Variables.
● Click the to edit the SBC Cleanup Script file. Each SBC Onboarding script file has a corresponding Cleanup script file to restore the configuration to their original settings. This is a Preconfigured script that is prepared by AudioCodes Professional services and that can be customized by setting Custom Variables.
● Script variables can be customized and loaded to the SBC Onboarding and Cleanup scripts above.

See Customer Variables.

10. When you have completed the configuration, click .

The following screen is displayed:

11. Monitor the Customer and Deployment statuses (see Customer Status and Deploy Status and Status Indicators).