Installation Requirements

The following table describes the Base Configuration for up to 100 Tenants for Hosted Pro and Hosted Essentials + models (Direct Routing and Operator Connect) with a single VM.

Virtual Hardware Deployment Requirements

Deployment Size

Average Number of Users per Tenant

Maximum Tenants

Azure Machine Size

CPU Processors

Disk Type

Memory RAM

Small

500

20

Standard D4s_v5

4 cores with at least 2.4 GHz per core

Premium SSD with 200 GB available disk space *

16 GB

Basic

500

50

Standard D8s_v5

8 cores with at least 2.4 GHz per core

Premium SSD with 300 GB available disk space *

32 GB

Medium

2000

200

Standard D16s_v5

16 cores with 2.4 GHz per core

Premium SSD with 400 GB available disk space *

64 GB

Large

20000

2,000

Standard D32s_v5

32 cores with 2.4 GHz per core

Premium SSD with 1 Terabyte available diskspace *

128 GB

Operating System: Single Windows Server 2019-- US English
*Allocated 80 GB of disk space for the Windows Server 2022 -- US English Operating System & the remaining disk space is for the Application.

Only Windows Server 2019 and 2022 – US English is supported.

For customers with ~100,000 users, synchronization will take 20 minutes.
Each tenant synchronizes every five minutes utilizing the QuickReplicationCycleWorker process.
An additional Backend SQL VM server can be optionally implemented for disaster recovery and security reasons for the customer tenant databases.

See also Memory and Disk Space Calculations