Outbound call automation

This Live Hub service empowers you to seamlessly automate outbound call campaigns. Leverage your preferred conversational AI platform to create intelligent bots capable of performing tasks like scheduling and confirming appointments, conducting surveys, and more. Effortlessly contact large customer lists and scale your outreach to achieve better results.

This service is designed for scalable outbound telephony automation, offering features such as:

• Automatic call triggering for large phone lists.

• Retry attempts to maximize contact rates.

• Traffic regulation to manage call flow effectively.

• Detailed analytics to track and optimize campaign performance.

Flexible Campaign Management

Manage your outbound campaigns with ease via the user-friendly web interface or the REST API, enabling you to:

• Define campaign parameters, including scheduling, dialing modes, and target lists.

• Monitor progress through real-time dashboards and reports.

• Control campaign execution with actions like pause, resume, and modifications.

• Integrate third-party bots to handle advanced call flows.

Seamless Integration Across Systems

Outbound call automation with AudioCodes Live Hub complements your telephony infrastructure by connecting voice campaigns to various telephony channels and bot frameworks. As a bridge between any telephony system and bot framework, Live Hub enables the use of the best voice cognitive services to meet your unique needs.

You can also configure outbound call campaigns via REST API. For details see, Outbound call automation.