Configure Click-to-Call on Live Hub

To configure click-to-call:

  1. In the Navigation pane, expand Voice channels, and select SIP Connections; the following page is displayed, showing all existing SIP Connections (if any):

  1. Click the Add new SIP connection button.

  2. Click the General tab.

  3. Under the General group:

    1. In the 'Name' field, enter the SIP Connection name.

    2. From the 'Provider Type' drop-down list, select Client Applications.

    3. From the 'Provider' drop-down list, select Click-to-Call (WebRTC).

    4. From the 'Live Hub region' drop down list, select the geographical location (region) in which Live Hub voice infrastructure is deployed.

  1. Click the Incoming tab.

  1. When securing your data, you have two options: 'Authentication code' or 'Credentials'. 'Authentication code' is more secure and therefore the preferred option, while 'Credentials' provides basic security.

    Security Method

    Do this ...
    Authentication code

    1. Select the 'Authentication code' check box; the following appears:

    2. To generate an authentication code, use the URL that appears here. For details generating an authentication code using the API, see Authenticate using authentication code
    Credentials

    1. Select the 'Credentials' check box; the following appears:

    2. Enter the 'Username' and 'Password' fields. Authentication is performed by checking credentials of incoming SIP requests.

      Use these same credentials on the client side.

  2. Click Create.