Manage features

Live Hub offers you sophisticated features that you can use for your bot connections. Some features are enabled per bot connection while others affect all your bot connections.

Outbound calling

The Outbound Calling feature allows third-party, dialer applications to initiate phone calls towards a target number and connect these calls to your bot connection. This feature is enabled per bot connection. For more information, see Outbound calling.

Call transcripts

The Call Transcript feature enables Live Hub to provide you with a transcript of the calls. This feature is enabled per bot. For more information, see Call Transcript.

Background music

Enable background music during conversations to create a more natural and comfortable call experience. For more information, see Background music.

Barge-in

The Barge-In feature allows users to interrupt (barge-in) your bot prompt. For example, if the bot connection is currently playing its response to the user, the user can interrupt it and start talking (or press DTMF digits, if enabled). When the feature is disabled (default), the user can only start talking when the bot finishes playing its response. This feature is enabled per phone number.

DTMF

The DTMF feature (disabled by default) allows Live Hub to send any Dual Tone Multi Frequency (DTMF) signals received from the user (when DTMF keys are pressed on the user's telephone keypad) to the bot. This feature is enabled per phone number.

Transfer call

The Transfer Call feature (disabled by default) allows you to transfer the user to a live (human) agent. You can configure the number to where the call is transferred. This feature is configured per phone number.

Speech-to-text from AudioCodes

Speech-to-text is provided by AudioCodes subscription to Microsoft Azure speech-to-text (except for Dialogflow ES/CX).

Play Audio

The bot can send to the Live Hub an event containing a URL to be played to the user. For more details, refer to the playURL event.

Direct Voice API

Google Dialogflow provides speech-to-text and text-to-speech directly via Dialogflow.