Perform Actions on Devices

Displays detailed information on the device and its peripherals. See View Device Info and Monitor and Maintain Meeting Rooms .

See Update Device Firmware

Update Microsoft Teams Meeting Room APK (see Upgrade Meeting Room Firmware).

Generate Configuration: Generates the device's configuration file according to its Service Provider. The user configuration is also generated in case it will be needed. See Generating Configuration Files.

Update existing configuration file.

Enables you to add an endpoint to an endpoints group or to change endpoints groups. Endpoints groups are added in OVOC (see the OVOC User's Manual for more information). The feature benefits the customer who wants (for example) 10 of 500 phones in a site in the enterprise organized in a group for a software upgrade to apply exclusively to those 10 phones. The groups are across sites, within a specific tenant. After clicking the Actions menu option, this prompt is displayed:

Select the 'Change Tenant' option to change the tenant that is assigned to the device.

From the dropdown, select the tenant, and then click Change.

Allows you to provide a nickname for the enterprise employee to facilitate more effective user and phone management.

Allows network administrators to configure the phone as a VIP phone; VIP phones feature a different disconnect time interval and support disconnect / unregistered alarms. A phone configured as a VIP phone is typically a Common Area Phone (CAP) located in the lobby of an enterprise, or a conference phone located in an enterprise's meeting rooms. It's important that it be continuously connected hence the different disconnect time interval and the disconnect / unregistered alarms.

Only applicable for Teams desktop phones. Click Switch to SIP App to move the device to SIP Calling mode, or Switch Back to Teams to return to regular Teams Calling mode.

When the SIP App for Emergency Calling is enabled on the device and the SIP App is active, Switch Back to Teams disables the app (disabled Emergency Calling mode) and switches back to regular Teams Calling mode. See Enable SIP App Emergency Calling Mode.

The Device Manager enables administrators to capture and download the current state of the Device's Web UI for FAE troubleshooting. The feature enables capturing the device's main screen as well as the device’s Expansion Module (sidecar) in the case of phone models with a sidecar. The captures can be taken from the Device Status page or from the Monitor page and then once uploaded to Device Manager can be downloaded in .jpg format to your PC. The implementation of this AudioCodes Android Device Utility feature removes the need to install unofficial third- party applications on employee PCs, and thereby possibly compromising network security. See Capturing Screens from Device.

Allows network administrators to retrieve logs without accessing the phone. See Collect Logs from a Device.

Deletes device status information from the Device Status page. Use this option when the device is no longer connected to the Device Manager.

In the event where the device still successfully sends Keep alive messages to the Device Manager, then device information will reappear in the Monitor page.

Restores a device to its default settings. See here.

Sends a reset command to the selected device/s.