Non-SIP Environment
Unlike SIP devices, the admin in a non-SIP environment needs to log in users phones. Admin can do this by importing a csv | zip file with the phones properties, or by approving the phones users one at a time.
|
●
|
In contact centers, where multiple users may use a particular phone, a 'user' is sometimes made the equivalent of the Direct Inward Dialing (DID) number associated with the phone. |
|
●
|
After plugging in phones, the phones report to Device Manager, which does not display user names whose MAC address are unknown. |
|
1.
|
Open the Devices Status page (Monitor > Devices Status); the non-SIP devices screen is identical to the SIP devices screen. |
|
2.
|
Click Approve next to the user; the Approve Device dialog opens – the non-SIP devices screen is identical to the SIP devices screen. |
|
3.
|
Enter the User Name and the Display Name, and then click Approve; the user name is displayed in Device Manager and the user is approved.
The User Name and Password will function as the SIP user name and password. |
|
●
|
This procedure only applies when connecting phones for the first time. After first-time connection, the cfg file - containing user name and password - is automatically uploaded to the phones from the OVOC provisioning server, which the DHCP server points them to. |
|
●
|
In some non-SIP environments, for example, in Genesys contact centers, Password is not specified. |