Replacing a Faulty Device

If you need to replace a faulty device, for whatever reason, with a new device having the same hardware configuration, follow the below procedure:

➢

To replace a faulty device:

1.

Make sure that you have a new License Key for the device. If not, ask your AudioCodes sales representative for the License Key.

2.

Disconnect the faulty device from your power supply, and then unplug all cables connected to it.

3.

Plug all the relevant cables into the new device, and then power it up.

4.

From your local computer, access the device's Web interface with the device's default IP address (192.168.0.2/24), through GE Port 1.

the rear pane

5.

Load the software file (.cmp) to the device. If you don't have the file, ask your AudioCodes sales representative for it.

6.

Load the License Key file to the device.

7.

Standalone device: Load your backup (saved) Configuration Package file or individual files (e.g., ini file, certificate files, Dial Plan file, and CPT file), if you have, to the device.

HA device: Load only the ini file (the other files are transferred to the device from the active device when you connect it to the network - see below).

8.

Standalone device: Check that the required certificate is installed on the device (TLS Context). If not, load it.

9.

Disconnect your computer from the device, and then connect the device's Ethernet port to your network. If the device is part of an HA system, it synchronizes with the active device (and obtains all the configuration files etc. from it).

10.

Verify that the device is operating correctly (e.g., alarms are cleared and call traffic is being routed) and that it is successfully communicating with third-party equipment (e.g., monitoring system, billing system, or routing system), if relevant.

11.

If the device is monitored by OVOC, access the OVOC web-based management interface, remove the device from the OVOC topology, and then re-add it.