Answering Machine Detection (AMD)
The device's Answering Machine Detection (AMD) feature can detect whether an outbound call has been answered by a human (including fax) or an answering machine. The device analyzes the sound (speech) patterns received in the first few seconds of the call to determine whether a human (live person) or machine has answered the call. Typically, when a human answers the call, there is a short "hello ..." followed by silence to wait for the other party to respond. In contrast, when an answering machine answers the call, there is constant speech (answering message) followed by a beep to leave a voice-mail message.
When the device detects what answered the call (human or machine), it can notify this detection type to, for example, a third-party application server used for automatic dialing applications. The X-Detect SIP header is used for requesting event detection and notification. For more information, see Event Detection and Notification using X-Detect Header. The device can also detect beeps played by an answering machine at the end of its greeting message. For more information, see Detecting Answering Machine Beeps.
For the Gateway application, you can also configure the device to disconnect IP-to-Tel calls upon detection of an answering machine on the Tel side. For more information, see Enabling IP-to-Tel Call Disconnection upon Detection of Answering Machine.
The device's default AMD feature is based on voice detection for North American English (see note below). It uses sophisticated speech detection algorithms which are based on hundreds of real-life recordings of answered calls by live voice and answering machines in English. The algorithms are used to detect whether it's human or machine based on voice and silence duration as well as speech patterns. The algorithms of the language-based recordings are compiled into a file called AMD Sensitivity. This file is provided by default, pre-installed on the device.
As the main factor (algorithm) for detecting human and machine is the voice pattern and silence duration, the language on which the detection algorithm is based, is in most cases not important as these factors are similar across most languages. Therefore, the default, pre-installed AMD Sensitivity file, which is based on North American English, may suffice your deployment even if the device is located in a region where a language other than English is used.
However, if (despite the information stated in the note above) you wish to implement AMD in a different language or region, or if you wish to fine-tune the default AMD algorithms to suit your specific deployment, please contact the sales representative of your purchased device for more information on this service. You will be typically required to provide AudioCodes with a database of recorded voices (calls) in the language on which the device's AMD feature can base its voice detector algorithms. The data needed for an accurate calibration should be recorded under the following guidelines:
| ■ | Statistical accuracy: The number of recorded calls should be as high as possible (at least 100) and varied. The calls must be made to different people. The calls must be made in the specific location in which the device's AMD feature is to operate. |
| ■ | Real-life recording: The recordings should simulate real-life answering of a called person picking up the phone, and without the caller speaking. |
| ■ | Normal environment interferences: The environment in which the recordings are done should simulate real-life scenarios, in other words, not sterile but not too noisy either. Interferences, for example, could include background noises of other people talking, spikes, and car noises. |
Once you have provided AudioCodes with your database of recordings, AudioCodes compiles it into a loadable file. For a brief description of the file format and for installing the file on the device, see AMD Sensitivity File.
The device supports up to eight AMD algorithm suites called Parameter Suites, where each suite defines a range of detection sensitivity levels. Sensitivity levels refer to how accurately the device's voice detection algorithms can detect if a human or machine has answered the call. Each level supports a different detection sensitivity to human and machine. For example, a specific sensitivity level may be more sensitive to detecting human than machine. In deployments where the likelihood of a call answered by an answering machine is low, it would be advisable to configure the device to use a sensitivity level that is more sensitive to human than machine. In addition, this allows you to tweak your sensitivity to meet local regulatory rules designed to protect consumers from automatic dialers (where, for example, the consumer picks up the phone and hears silence). Each suite can support up to 16 sensitivity levels (0 to 15), except for Parameter Suite 0, which supports up to 8 levels (0 to 7). The default, pre-installed AMD Sensitivity file, based on North American English, provides the following Parameter Suites:
| ■ | Parameter Suite 0 (normal sensitivity) - contains 8 sensitivity detection levels |
| ■ | Parameter Suite 1 (high sensitivity) - contains 16 sensitivity detection levels |
As Parameter Suite 1 provides a greater range of detection sensitivity levels (i.e., higher detection resolution), this may be the preferable suite to use in your deployment. The detected AMD type (human or machine) and success of detecting it correctly are sent in CDR and syslog messages. For more information, see Syslog Fields for Answering Machine Detection (AMD).
The Parameter Suite and sensitivity level can be applied globally for all calls, or for specific calls using IP Profiles. For enabling AMD and selecting the Parameter Suite and sensitivity level, see Configuring AMD.
The tables below show the success rates of the default, pre-installed AMD Sensitivity file (based on North American English) for correctly detecting "live" human voice and answering machine:
Approximate AMD Normal Detection Sensitivity - Parameter Suite 0 (Based on North American English)
|
AMD Detection Sensitivity Level |
Performance |
|
|---|---|---|
|
|
Success Rate for Live Calls |
Success Rate for Answering Machine |
|
0
|
- |
- |
|
1 |
82.56% |
97.10% |
|
2 |
85.87% |
96.43% |
|
3 |
88.57% |
94.76% |
|
4 |
88.94% |
94.31% |
|
5 |
90.42% |
91.64% |
|
6 |
90.66% |
91.30% |
|
7
|
94.72% |
76.14% |
Approximate AMD High Detection Sensitivity - Parameter Suite 1 (Based on North American English)
|
AMD Detection Sensitivity Level |
Performance |
|
|---|---|---|
|
|
Success Rate for Live Calls |
Success Rate for Answering Machine |
|
0
|
72% |
97% |
|
1 |
77% |
96% |
|
2 |
79% |
95% |
|
3 |
80% |
95% |
|
4 |
84% |
94% |
|
5 |
86% |
93% |
|
6 |
87% |
92% |
|
7 |
88% |
91% |
|
8 |
90% |
89% |
|
9 |
90% |
88% |
|
10 |
91% |
87% |
|
11 |
94% |
78% |
|
12 |
94% |
73% |
|
13 |
95% |
65% |
|
14 |
96% |
62% |
|
15
|
97% |
46% |