AudioCodes Voca CIC Partner Extension Certification

Course Code

Public/Per Seat: TR-VCIC-PE-S

Course Name

AudioCodes Voca CIC Partner Extension Certification

Course Details

Course

AudioCodes Voca CIC Training for Partners

This course is designed to provide AudioCodes partners with the skills needed to configure, maintain, and selling AudioCodes Voca CIC solution.

Solution

Voca CIC

Target Audience

Partner with experience in configuring, maintaining IVR and Contact Center.

Duration

1 day

Delivery Method

Online instructor led

Certification

The course includes an Voca CIC certification exam

General Objectives

On completion of the course, students will be able to:

Understand how Voca CIC Licensing works.
Understand Voca multi-tenancy concept and capabilities.
Understand tenant pre-build access roles.

Prerequisites

Students are expected to have an applicable professional background with a minimum of one year of practical experience with:

Passing Voca CIC professional level certification exam - MUST
VoIP and SIP network architecture.
Contact Center and IVR experience.
Microsoft Teams Background is preferred