AudioCodes Voca CIC Professional Level

Course Code

Public/Per Seat: TR-VCIC-P-S

Course Name

AudioCodes Voca CIC Professional level

Course Details

Course

AudioCodes Voca CIC Configuration and Maintenance Training

This course is designed to provide IT and contact center engineers with hands-on experience in configuring and maintaining the AudioCodes Voca CIC solution.

Solution

Voca CIC

Target Audience

IT/CC Engineers with experience in configuring, maintaining IVR and Contact Center.

Duration

4 days

Delivery Method

Online instructor led

Certification

The course includes an Voca CIC certification exam

General Objectives

On completion of the course, students will be able to:

■ Identify Voca Benefits and Features.
■ Understand the Integrations and Deployments.
■ Understand Licensing.
■ Describe Voca CIC Core Components Overview & Pre-requisites.
■ Understand Voca CIC Conversational AI Auto-attended.
■ Understand Voca CIC Contact Center capabilities.
■ Configure Voice and Omnichannel Contact Center.
■ Build and configure hands-on Labs.

Prerequisites

Students are expected to have an applicable professional background with a minimum of one year of practical experience with:

■ VoIP and SIP network architecture.
■ Contact Center and IVR experience.
■ Microsoft Teams Background is preferred.