Managing users

VoiceAI Connect Enterprise supports identity access management (IAM), allowing you to centrally manage all your VoiceAI Connect Enterprise users and regulate (allow or deny) their read and write permissions. You can manage not only human users (users), but also non-human users (applications) which represent, for example, REST API scripts.

Permissions are configured by assigning users or applications to specific user groups with specific policies. Each policy is composed of roles and scopes. A role defines the actions that the user or application can perform (for example, viewing alarms). The scope defines the entities on which the role can be done (for example, viewing alarms on a bot called "MyBot").

For configuring VoiceAI Connect Enterprise users and applications, click here.

The following table lists the different roles that you can assign users and applications:

ROLE	Permission to
VAIC/BOTS/READ	View bot configuration (on the Bots page, as described in Configuring bots).
VAIC/BOTS/WRITE	Add, update and delete bots (on the Bots page, as described in Configuring bots).
VAIC/PROVIDERS/READ	View provider configuration (on the Providers page, as described in Configuring providers).
VAIC/PROVIDERS/WRITE	Add, update and delete provider (on the Providers page, as described in Configuring providers).
VAIC/BOTS/DIALOUT	Make outbound calls using the REST API (see Outbound calling).
VAIC/CALLS/READ	View call history (on the Call History page, as described in Viewing call history and transcript).
VAIC/CALLS/TRANSCRIPTS/READ	View call transcripts (on the Call History page, as described in Viewing call history and transcript).
VAIC/GRAFANA/ADMIN	View and full editing of Grafana-based performance monitoring (see Performance monitoring).
VAIC/GRAFANA/EDITOR	View and limited editing of Grafana-based performance monitoring (see Performance monitoring).
VAIC/GRAFANA/VIEWER	View Grafana-based performance monitoring (see Performance monitoring).
VAIC/CALLS/SIPLADDER/READ	View calls SIP ladder, using REST API (see Fetch SIP Ladder).
VAIC/ALARMS/READ	View active alarms and alarms history (on the Active Alarms page and History Alarms page respectively, as described in Viewing active and history alarms).
VAIC/ACTIVITY/READ	View activity log (on the Activity Log page , as described in Viewing activity log).