Editing Conversation Template

The procedure below describes how to edit a Conversation Template.

➢

➢ To edit a Conversation Template:

1.

Open the Conversation Template Center page (Configuration > Routing > Conversation Template Center); the following appears:

2.

Select the check box corresponding to the template that you wish to edit.

3.

From the ‘Actions’ drop-down menu, choose Edit Template; the following appears (e.g., for editing webchat template):

4.

Make your necessary changes, and then click Save Changes.