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Voca CIC Administrator's Guide Version 11.1 - AudioCodes
Notice
Introduction
Getting Started
Managing Contacts
Managing Departments
Flow Designer
Configuration
Adding a Voice Prompt
configuring-interaction-manager
Configuring Menu Settings
Configuring Routing
Configuring Skills
Configuring Workers
Configuring Callback
Configuring Worker Status Events
Configuring Conversation Template Center
Adding a Conversation Template Center
Adding an Email Conversation Template
Adding a Webchat Conversation Template
Editing Conversation Template
Deleting a Conversation Template
Configuring Workers Group
Configuring Queues
Defining Working Hours
Defining Events and Holidays
System Settings
Access Management
Dialplan Settings
Producing Reports
Actions
Call Dispositions
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Adding a Conversation Template Center
This section describes how to add a Conversation Template for email and webchat interactions.
www.audiocodes.com