Omnichannel Email Configuration

The procedures below describe how to configure 'Omnichannel' email settings. This configuration enables sending and receiving emails through the omnichannel email interaction.

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To configure Omnichannel email settings:

1.

Open the System Settings page (Configuration > System Settings); the following appears:

2.

From the ‘Server Type’ drop-down list, select Azure; the following appears:

3.

From the 'Connect Method’ drop-down list, choose one of the following:

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AudioCodes Hosted App:

i.

In the ‘Azure Tenant ID’ field, type the Azure Tenant ID from which to receive the emails.

ii.

In the ‘From Address’ field, type the address from where emails will be sent.

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Self-Hosted App (Delegated):

i.

In the ‘Azure Tenant ID’ field, type the Azure Tenant ID from which to receive the emails.

ii.

In the ‘App ID’, type the App ID.

iii.

In the ‘Username’ field, type the name of the user that is defined on the Azure tenant with permissions to access the emails.

iv.

In the ‘Password’ field, type the user’s password.

v.

In the ‘From Address’ field, type the address from where emails will be sent.

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Self-Hosted App (Application):

i.

In the ‘Azure Tenant ID’ field, type the Azure Tenant ID from which to receive the emails.

ii.

In the ‘App ID’, type the App ID.

iii.

In the ‘Secret Key’, type the application secret key.

iv.

In the ‘From Address’, type the address from where emails will be sent.

4.

From the ‘Server Type’ drop-down list, select SMTP & IMAP; the following appears:

5.

In the 'Server Address' field, type the URL of the email server. It can include an FQDN or IP address.

6.

Select the 'TLS' check box if the email server uses TLS.

7.

In the 'Port' field, type the port ('25' or '587') that is used for the email server.

8.

In the 'Username' field, type the username for the email address you’re using.

9.

In the 'Password' field, type the password for the email address you’re using.

10.

In the 'From Address' field, type the address from where the email will be sent.