Editing Webchat Interaction Settings

The procedure below describes how to edit Webchat Interaction Settings.

➢

➢ To edit Webchat Interaction Settings:

1.

Open the Webchat Interaction Settings page (Configuration > Interaction Manager > Webchat); the following appears:

2.

Select the Webchat interaction check box that you wish to edit.

3.

From the ‘Actions’ drop-down menu, choose Edit Webchat Settings; the following appears:

4.

Edit the fields you want to change.

5.

Click Continue.

6.

Click Save Changes.