Opting In or Out of Queues

You can opt-in or opt-out of queues. When you opt-in a specific queue, you will start receiving interactions from that queue. When you opt-out a queue, you'll no longer receive calls of that queue.

You must be associated with at least one queue per channel.

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To opt-in or opt-out of queues:

On the toolbar, click the

icon; a drop-down menu appears, listing the different queues: