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Voca Conversational Interaction Center Flex Application - AudioCodes
Notice
Introduction
Logging into Voca CIC Flex Application
Main Window
Shift Status Bar
Your Shift Status
Viewing Shift Status Duration
Opting In or Out of Queues
Making Outbound Calls
Choose User Interface Language
Voice Channel Interactions
Viewing Queue Statistics Supervisor
Viewing Missed Call Queues
Team Management for Supervisors
Logging Out of Worker Application
You are here:
Shift Status Bar
The Shift status bar displays
:
■
Your shift status
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