License Management

Section displays list of contracts Service Provider signed with Voca.

Column Heading

Description

Contract ID

The ID of the Contract.

Start Date

The contract start date.

Tier/Add-on

Available options: Virtual Agent / CIC1 / CIC2 / CIC3 / CIC Session (Add-on) / IVA Services (Add-on)

Quantity

The number of licenses in this contract.

Service Provider

The Service Provider associated with this contract.

Channels

List of Channels assigned with all/part of the licenses from this contract.

Expiration Date

The contract expiration date.

Status

Active – Contract is valid.
Expired Soon - Expiration date is within 180 days.
Auto-Renew - Auto-renew is activated.
Renewed – Contact has expired and been renewed with a new contract.
Deleted – Contract was deleted.