Tenants

The Tenants view presents a consolidated overview of all low-level entities in the system. From this section, Administrators can quickly review license allocations and monitor active services. This view serves as the foundation for managing large-scale deployments, ensuring that resources are correctly distributed and that licensing, add-ons, and service health remain aligned with operational needs.

Track allocation and other key details for each Tenant, including:

Column Heading	Description
Tenant ID	The ID of the Tenant.
Tenant Name	The name of the Tenant entity.
Tier	The type of licenses that are assigned to this tenant (Virtual Agent, CIC1, CIC2, CIC3).
Fixed Licenses	Number of fixed (dedicated) licenses assigned to this Tenant.
Floating Licenses	Number of floating (shared) licenses assigned to this Tenant.
CIC Sessions	Number of CIC Sessions Add-on licenses assigned to this Tenant. (Used to expand IVR/IVA concurrent session capacity)
IVA Services	Number of IVA Services Add-ons assigned to this Tenant. (Used for pre-integrated conversational AI capabilities)
Status	The current status of the Tenant (Active or Suspended)

Expanding a Record

By expanding the record, the Administrator can see a list of Channel Administrators for this Channel.