Channels

The Channel view presents a consolidated overview of all mid-level entities in the system. From this section, Administrators can quickly review license allocations, monitor active services, and track the hierarchy of tenants under each Channel. This view serves as the foundation for managing large-scale deployments, ensuring that resources are correctly distributed and that licensing, add-ons, and service health remain aligned with operational needs.

Track allocation and other key details for each Channel, including:

Column Heading	Description
Channel Name	The name of the Channel entity.
Tenants	The number of Tenants created under this Channel.
Virtual Agent	Count of Virtual Agent Tier licenses assigned to this Channel.
CIC1, CIC2, CIC3	Number of CIC1, CIC2, and CIC3 Tiers licenses assigned to this Channel.
CIC Sessions	Number of CIC Sessions Add-ons assigned to this Channel.
IVA Services	Number of IVA Services Add-ons assigned to this Channel. (Used for pre-integrated conversational AI capabilities)
Status	The current status of the Channel (Active or Suspended).

Expanding a Record

By expanding each record, the Administrator can view, for each Channel's Tier/Add-on, the number of licenses the Channel assigned to its Tenants out of the number of licenses the Service Provider assigned to this Channel.

Additionally, by expanding the record, the Administrator can see a list of Channel Administrators for this Channel.