External applications
The External Application icon in the header lists the external applications that you can open with single sign-on (SSO). System operators always see the icon; Service Provider, Channel and Customer operators see it only when at least one application is enabled for them.
For Service Provider, Channel and Customer operators, the list can include:
|
■
|
UCaaS Connect: Opens the Services page filtered to UCaaS services (Live CX, Live UC, Zoom, Webex Cloud Connect and Webex LGW). |
|
■
|
Meeting Insights (Regional)
|
|
■
|
Interaction Insights (Regional)
|
|
■
|
Number Inventory: Opens Number Inventory in a new browser tab. |
|
■
|
Routing Service: Prompts you to select a customer and then opens the Routing service. |
In addition, service pages provide actions for opening a service's management portal (for example, Open Service Portal or Open UMP Page). On the SIP Trunks page (Connectivity Applications > SIP Connectivity > SIP Trunks), select a SIP trunk and click Open Service Page to open the related UCaaS service in a dialog.