Establishing SIP Connections between Voca CIC and other Calling services
You can establish SIP Connections between the Voca CIC service and other Live Platform and Microsoft Calling services.You must then configure the relevant Call Flow in the Voca CIC interface for routing calls to the relevant entity. For example, transfer a call or send SMS messages to a Call Center.
See the following SIP Connection scenarios:
| ■ | Connect Voca CIC to Live CX |
| ■ | Connect Voca CIC to Webex Cloud Connect |
| ■ | Connect Voca CIC to Microsoft Direct Routing |
| ■ | Connect Voca CIC to Third-party Live CX |
| ■ | Connect Voca CIC to Microsoft Calling Plan or Operator Connect |
| ■ | Connect Voca CIC to Microsoft Operator Connect Channel Reseller |
| ■ | Connect Voca CIC to Microsoft Operator Connect Service Providers |