Day Two Management using the Interaction Insights Service Portal

You initially access the Service Portal for running the Quick Start wizard. In Day Two, you can use the Service Portal for managing your call recordings.

This interface includes the following configuration and monitoring features:

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Show a Service

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Interactions

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Managing Active Calls

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My Active Call

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Instant Messages

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Recording Settings

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Recording Entities

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System Settings

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Monitoring

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Setting User Language

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