Integration API
| ● | This section is only relevant if your tenant administrator has enabled the Integration API feature for your tenant. |
| ● | The Integration API is described in detail in the Interaction Insights REST API Reference Guide. |
The Integration API allows users with adequate permissions to integrate Interaction Insights functionality into their system, via secure REST API endpoints. It eliminates the need to access the Interaction Insights UI while maintaining control through a centralized API management console.
The API provides an authentication API endpoint and GET endpoints for retrieving Interaction Insights data and logs. For a list and description of these endpoints, see Supported Endpoints for Interaction Insights Integration.
API applications
The API platform is protected by OAuth2, with client authentication implemented through dedicated applications using client credentials. These applications are managed from the API Configuration page (see Configure API Applications).
API activity log
All Interaction Insights API requests are tracked in a dedicated activity log (see API Activity Log).
The API has been designed to provide a unified, consistent experience across all applications, such as Interaction Insights, Meeting Insights, and Device Manager.