Instant Messages

You can manage Instant Messages that have been recorded from Microsoft Teams conversations. This functionality must be enabled in tenant Onboarding and in the Recording Profile (see Add a Recording Profile).

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Do the following:

1.

In the Icon pane, click the Instant Messages icon.

The table below describes the columns.

Filter	Description
Name	Search by user name or group name.
Date	Enter the date range for retrieving data.
ID	Message ID
Internal ID	Internal Message ID.
Participants	Search by Call Participant Name.
Tags	Search by tags that are assigned to a message.
Notes	Search by notes that are assigned to a message.
Chat Type	Search by Chat type.
Chat Name	Search by Chat name.

For Saving and retrieving searches, see Save a Query.

You can filter instant messages using the following operands:

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Filter by entering the name of the user or group in the search drop-down

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Filter by Date

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Filter by entering the Internal ID of the message

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Filter by Participants

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Filter by Tags

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Filter by Notes

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Filter by Call Type

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Filter by entering the name of the chat in the search box

2.

To view the messages of a specific chat:

a.

Click the down-pointing arrow of the chat that you want to view, and then click Open Chat; a chat pane appears on the right, displaying the chat's instant messages:

b.

To search for words or strings in the chat, use the search box.

c.

To filter the chat by participant, click the Participants drop-down list, and then select a participant(s).

d.

To filter the chat by date, click the Date Range icon, and then select a date range.

e.

To download the chat as a .csv file, click the Download icon.