New Tools Hub

A new main menu entry "Tools" has been added, enabling access to third-party and AudioCodes applications from the Live Platform portal. You can either access these applications directly using Single Sign- through the logged in operator's IAM account or by accessing the log in page of the relevant application. You can optionally secure access with SSO to the external app through an IAM account.

The following includes examples of integrated applications:

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Calling Plan and Number Management Portal: Available today to AudioCodes Channel Resellers in the U.S., the portal brings Operator Connect onboarding and number management into one self-service experience. Integrated AudioCodes and Telnyx workflows let authorized users deploy customers and services, purchase or port numbers, and manage inventory. BYOC visibility and broader country and service coverage are planned, while an embedded Knowledge Center guides enabled users through common tasks.

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Live Platform Knowledge Center: The built-in Knowledge Center turns our documentation, videos, use cases, and other resources into on-demand guidance. Users can ask the AI how to complete common platform tasks and receive an immediate answer based on the available resources.

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UCaaS Tenant & User Management interface: New portal used for managing Live Platform Service Providers including details of attached customers and channels and deployed services, phone numbers and aggregated billing data. For a specific service, you can view the details of the vendor accounts, e.g., for Webex Cloud Connect services, you can view the Webex Org IDs for each service.

For more information, see Tools.