SIPREC Concurrent Session Licensing

For SIPREC recording, customers are billed based on concurrent session recordings. When setting up a Interaction Insights tenant for a customer, the Tenant Administrator specifies the maximum number of allowed concurrent SIPREC sessions.

If the number of concurrent sessions reaches 80% of licensed concurrent sessions, a major alarm is raised in OVOC, and the incident is logged in the activity log. The severity of the alarm and the activity log becomes critical if the 100% threshold is reached. The Tenant Admin is notified per email.

If the number of concurrent SIP sessions exceeds the Concurrent Sessions threshold, the excessive sessions are not recorded. A notification email is sent to the Tenant Administrator, and an entry with the recording rejection details is created in the activity log.

To increase the number of allowed concurrent sessions, the customer can purchase additional licenses. The threshold is updated once the Tenant Administrator has updated the Concurrent Session count in the tenant.