Troubleshooting
Customer IT admins who encounter issues and require diagnoses and fixes can retrieve information from devices (debugging) and send it to AudioCodes FAEs who diagnose the data and send a fix. The primary operation admins can perform is to collect logs using Live Platform Device Manager.
| ■ | View Last Web Admin Activities Logged in Device Manager |
| ■ | View Last Activities Logged by Devices |
| ■ | Collect Logs from a Device |
| ■ | Capture Screens from a Device |
| ■ | Debug Device Manager Issues |