Upload Webex Cloud Connect numbers

The Customer Leads page lets you upload phone numbers to the customer tenant service. Numbers are attached to a Calling Profile that is mapped to the SBC device used to route calls for the configured numbers.

Synchronization with Webex Control Hub:

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Integrated: If your customer has been onboarded as an Integrated customer using the Customer Consent API, numbers uploaded to the Live Platform are automatically synced to the relevant site location on Webex Control Hub.

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Non-integrated: If your customer has been onboarded as a Non-integrated customer, the customer must add numbers manually to their site location on Webex Control Hub.

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To upload numbers:

1.

From the Webex Cloud Connect drop-down list, choose Webex Cloud Connect > Open Services Page.

2.

From the Tenant drop-down list, choose the Service Provider tenant and then click Select.

The table below describes the parameters in this page.

Parameter	Description
Full Name	Name of the customer.
Service Name	Name of the service.
Customer	Name of the customer attached to the service.
Channel Name	Name of the attached channel.
Mode	The mode of the Webex Cloud Connect service - Integrated or Non-Integrated.
Status	One of the following deployment statuses: ■ Pending Consent: A Token Invitation link has been sent to the admin email account of the customer tenant. ■ Pending Provisioning: The customer has provided consent, however Numbers have not yet been uploaded to the customer account. ■ Ready: Numbers have been uploaded to the customer account. ■ Removing: The tenant is currently being removed.
Organization ID	Webex Cloud Connect Organization ID
Consented On	The time and date when the customer service was deployed.
Last Modified	The time and date when the service was last updated. For example, numbers uploaded.

3.

Select the check box adjacent to the relevant service and then from the ...menu, choose Upload Numbers.

4.

Configure parameters according to the parameters in this page and then click Submit.

Parameter	Description
Location	Choose the site location to assign the number (see Attach Locations on Live Platform).
Customer SIP Connection	Type the name of a configured PSTN SIP Connection.
Service Info	Type the name of the service or related information.
Number type	From the Number type drop-down, select one of the following: ■ User (DID):A User-based phone number that allows the user two sessions (one concurrent call and one forwarded call transferred back through the SBC). ■ Service: A session-based unique main phone number that is limited to three or more sessions or concurrent calls (e.g., for groups of users sharing the same E.164 phone number call queues, shared calling, auto-attendants, IVRs, BOTS, hunt groups, etc.). ■ Contact Center: A session-based main phone number for a contact center. The contact center number can be limited to three or more sessions or can be open-ended (sessions will be billed according to actual usage).
Web Usage Type	From the Webex usage type drop-down, select one of the following: ■ Standard: Used for basic business telephony services, including call handling and voicemail, without advanced calling features available in higher-tier licenses. ■ Service: A Webex service-based account or license used to access Webex cloud services through web applications and service integrations. This usage type is associated with web-enabled collaboration services rather than dedicated calling functionality and may support meetings, messaging, administration, or service-related platform access. This parameter is only displayed when the customer is deployed using the 'Integrated' mode.
Webex Phone Type	From the Webex phone type drop-down, select one of the following: ■ DID: Used for user-based phone numbers ■ Toll Free: Used for toll-free numbers This parameter is only displayed when the customer is deployed using the 'Integrated' mode.
CAC value	Enter the maximum number of concurrent sessions to apply to the number. This value is configurable for Contact Center and Service numbers. The Number type 'User' is configured (range 2-10) in the Settings page (see Create UCaaS Service Provider Tenant).

5.

Click Add Number to add individual numbers.

6.

From the drop-down, choose either Single or Range.

All numbers should be configured in E.164 format with a maximum of 15 digits, and with the following validation rules:

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A + sign.

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Country calling code (international).

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Local area code.

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Local telephone number or subscriber number.

The number has the following structure: [+][country code][area code][subscriber number].

Example United States Telephone number: +12127881500

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Country code: 1

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Area code: 212

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Subscriber number: 7881500

7.

Enter the numbers to upload in the relevant field and then click Submit. A confirmation message is displayed.

8.

Click Download numbers template to open an example CSV file including the correct format for importing numbers.

9.

Configure the file including the list of numbers that you wish to import. All numbers should be in E.164 format as described above.

The figure below shows how to configure the cells with the '+' value before the country code prefix.

10.

Click Import File.

a.

Browse to the location of the file.

b.

Click Import.

The number of valid and invalid entries in the CSV file are indicated. Close the dialog.

The successfully imported number range is displayed in the Upload Number dialog box.

c.

Click Submit; a success message is displayed.

11.

In the Navigation pane, click Customers Leads. Once the number has been successfully uploaded, the Status 'Ready' is displayed.

12.

In the Navigation pane, click Numbers Management. Search for your customer and view the new numbers that you have just added.