Calling Profiles

The Calling Profile screen lets you manage Calling Profiles that are configured in Live Platform. System users can also attach managed SBC devices to Calling Profiles. Calling Profiles represent logical containers for trunks and emergency strings that are used for outbound routing and emergency calling configurations. The Calling Profile is mapped to the SBC devices used to route calls for tenant users. At least one calling profile is configured per region and each SIP Connection is attached to a Calling Profile.

➢ To manage calling profiles:
1. In the Navigation pane, select SIP Connection. The Calling Profile tab is displayed by default.

The table below describes the parameters in this screen.

Parameter Description

Calling Profile

The name of the calling profile.

Service Type Indicators

Indicators whether the following service types are enabled:

■ Zoom
■ Webex Cloud Connect
■ Live CX
■ Live UC

SBC List

Name of the SBC device attached to the Calling Profile that is used to connect calls.
2. Click Add to attach an SBC device to a Calling Profile.

3. Configure profile according to the table below and then click Submit.
Parameter Description
Name Descriptive name of the service.
UC/CS Service

Select Live Ess

SBC List

Select an SBC device from the drop-down list to attach to the Calling Profile.

General-Access to All

Do one of the following:

■ Select the General-Access to All option to provide unrestricted access to all managed customer and channel entities.
■ Deselect the General-Access to All option to attach the profile to all managed customers. In this case, managed channels and their attached customers cannot use the profile.

Assign to Customer
■ Deselect the General-Access to All option and then from the Assign to Customer drop-down, choose the specific customer to attach the profile.

Assign to Channel

Deselect the General-Access to All option and then from the Assign to Channel drop-down, choose the specific channel to attach the profile. In this case, all customers attached to the channel, use the profile.

Enforce CAC

Select this option to enforce the assignment of a Call Admission Control profile for SIP Connections.