SIP Connections Management

SIP Connections represent links between the customer service SIP entity and the Live Platform. The links are used for the purpose of CDR and Voice Quality reporting for the managed service entities. A link is created for each added service.

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Direct Routing services: An IP Group is created for each service on the SBC device configured in the Onboarding and a link between the IP Group and Live Platform is established.

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Operator Connect services: A link is created based on the customer's Microsoft Azure Tenant Id, or an IP Group link is created based on the Proxy Set configured in the Advanced Settings (see Enabling Operator Connect License).

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For Hybrid, Zoom, Live CX, WebEX and Live Essentials: An IP Group is created for each service on the SBC device configured in the Onboarding and a link between the IP Group and Live Platform is established. In addition, a unique Connection ID is created for each service.

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To view SIP connections:

In the menu, choose Topology > SIP Connections.

SIP Connection ID for service

The table below describes the parameters in this screen.

Parameter	Description
Name	Name of the connection derived from the Service name.
Status	Management status of the connection (see Management Statuses).
Type	Type of link between SIP entity and Live Platform; IP group or Tenant ID.
Direction	Call direction; BI Directional
Source	FQDN of the SBC device.
Destination	Name of the link based on the name of the service. For connections created based on Tenant ID, a random string is created.
Streams	Measures the Successful and Failed Streams for the customer service.
Max Concurrent Streams	Measures the Maximum Concurrent Streams for the customer service.
Quality	Measures the Streams Quality for the customer service.
Successful / Failed	Measures the Successful and Failed calls for the customer service.
Tenant	Name of the Service Provider tenant for the customer service.
Region	Name of the region attached to the tenant.
Customer	Name of the customer attached to the service.
Service	Name of the customer service.

The SIP Connection Summary includes a summary of all SIP Connections for the Service Provider tenant.

The SIP Connection Summary components are described in the table below.

Parameter

Description

SIP Connection Management Statuses

Drill-down to the Historical Alarms Summary for each category:

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Error

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Warning

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Unmonitored

For example, the figure below shows a list of SIP connections with hHistorical error alarms.

Active Alarms Summary

Drill-down to the Active Alarms Summary for each category:

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Error

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Warning

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Unmonitored

SIP Connection Types

SIP Connection Type:

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IP Group

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Tenant ID

Total Streams

Shows the total number of call streams.

Maximum Concurrent Streams

The maximum number of concurrent streams.

MOS

Indicates the Voice Quality Score for the MOS metric: Mean Opinion Score (specified by ITU-T recommendation P.800) - the average grade on quality scales of Good to Failed, given to voice calls made over a VoIP network at the conclusion of the testing.

Jitter (msec)

Indicates the Voice Quality Score for the Jitter metric: Jitter can result from uneven delays between received voice packets. To space packets evenly, the jitter buffer adds delay. The higher the measurement, the greater the impact of the jitter buffer’s delay on audio quality. Two Jitter values are shown, one value for the caller side and one value for the callee side.

Delay (msec)

Indicates the Voice Quality Score for the Delay metric: Delay or latency - the time it takes for information to travel from source to destination (round-trip time). Sources of delay include voice encoding / decoding, link bandwidth and jitter buffer depth. Two Delay values are shown, one value for the caller side and one value for the callee side.

Packet Loss (%)

Indicates the Voice Quality Score for the Lost packets: RTP packets that aren’t received by the voice endpoint for processing, resulting in distorted voice transmission. Two Packet Loss % values are shown, one value for the caller side and one value for the callee side. Packet Loss can be greater than 100%.

Successful/Failed Calls

Displays the % and # of calls whose performance was evaluated as successful or failed, distributed over time The chart lets you assess calls performance at a glance. The chart shows when successful calls peaked compared to when failed calls peaked. You can compare this to other charts to identify correlations. Click to drill down to the details of the selected data segment.

Quality Distribution

Displays the distribution of voice quality (% and # of calls whose voice quality scored Good Fair or Poor) over time. Gray indicates 'Unknown' voice quality. Point the cursor over a color-coded bar segment in any time period to view this pop-up. The date and time indicates when the period ended. Click to drill down to the details of the selected data segment.