Services management

In version 8.6, services are managed from the Live Platform Services page and the Services Overview page.

The Services page lets you see a snapshot view of the service statuses and perform the following actions:

■ View a Service
■ Edit a service
■ Delete a service
■ Show a service
■ Changing customer
■ Filters
➢ To open the Services page:
1. In the navigation menu, under Services, click Services Overview.

The table below describes the parameters for each service.

Parameter

Description

Full Name

The Full name of the Service.

Name

The Short name of the Service.

Service Type

Indicates the Service Type that is attached to the customer.

Customer

The name of the customer that is attached to the service type.

Tenant

Name of the Service Provider tenant.

Channel

Name of the attached channel.

Status

The Management status of the service (see Management Statuses)

Deploy Status

The Deployment status of the service (see Deploy status and status indicators).

License Type

The License type of the service:

■ Direct Routing/Operator Connect:
✔ Essentials
✔ Essentials Plus
✔ Pro
■ Hybrid:
✔ ACM
✔ Breakout
■ Interaction Insights:
✔ Audio Recording
✔ Audio & Redundancy
■ Meeting Insights:
✔ Essentials
✔ Pro
✔ Premium
■ Live CX/Device Manager:
✔ Essential

Enabled

Indicates whether the service is enabled.

Tenant

Name of the Service Provider tenant of the customer and service.

SIP Connections

The number of SIP Connections for the customer.

Device

The number of Device Connections for the customer.

Services Summary pane

Select the check box adjacent to the service to view the Service Details (see Services details quick glance).

Filters

See Customers Screen Filters.

Service Details

See Service Details Quick Glance Summary (see Services details quick glance)