Upload Zoom Provider Exchange numbers directly from Live Platform

This procedure describes how to upload numbers to the Zoom service directly from the Live Platform Management portal.

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To upload numbers to a service:

1.

Open the Qualified Leads page (in the Services page from the Zoom Peering drop-down, choose Open Qualified Leads page).

2.

Select the relevant tenant and then click Select.

3.

Click the All Customers tab.

The table below describes the parameters in this page.

Parameter	Description
Full Name	The Full name of the service.
Service Name	The name of the service created.
Customer	The name of the customer attached to the service.
Channel Name	The name of the channel attached to the service.
Mode	The Zoom API mode.
Status	The status of the deployment of the service: ■ Pending Provisioning: The service is deployed, however numbers have not yet been uploaded to the customer. ■ Waiting for Customer: Numbers have been uploaded to the customer, however, the customer has not yet approved them. ■ Ready: Numbers have been uploaded to the customer and they have approved the uploaded numbers.
Zoom Account Number	The number of the Zoom customer account (to verify account number, see Configuring Zoom Provider Settings).
Last Modified	The date of the last modification of the customer entry.

4.

Select a service, right-click...and then choose Upload Numbers.

Upload Number-V2 Mode

Upload Number-V3 Mode

5.

Configure parameters according to the table below and then click Submit.

Parameter	Description
Zoom SIP Connection	From the ZOOM SIP Connection field, select the relevant Zoom region: ■ Asia ■ Australia ■ Europe ■ Japan ■ North America ■ South America
Calling Profile	From the Calling Profile drop-down list, select a configured Calling Profile (see Configure Calling Profiles).
Service Info	In the Service info field, enter the name of the service or related information. This information is used by the Metering service.
Number type	From the Number type drop-down, select one of the following: ■ User (DID):A User-based phone number that allows the user two sessions (one concurrent call and one forwarded call transferred back through the SBC). ■ Service: A session-based unique main phone number that is limited to three or more sessions or concurrent calls (e.g., for groups of users sharing the same E.164 phone number call queues, shared calling, auto-attendants, IVRs, BOTS, hunt groups, etc.). ■ Contact Center: A session-based main phone number for a contact center. The contact center number can be limited to three or more sessions or can be open-ended (sessions will be billed according to actual usage).
Zoom Usage Type	If you select 'Service' or 'Contact Center' for the Number type then the Zoom Usage Type drop-down is displayed: ■ Zoom Phone:Used for Zoom's cloud telephony solution, enabling PSTN calling, call routing, voicemail, SMS (where supported), and other enterprise phone system capabilities. This value is only displayed for 'Service' numbers. ■ Zoom Contact Center: (default) Used for routing calls through customer engagement management omnichannel systems (voice, video, chat, SMS) including advanced features like skills-based routing, queues, and AI for customer support. ■ Unallocated: The usage type is neither Zoom Provider Exchange or Contact Center This parameter is only displayed when the customer is configured in Zoom V3 mode.
CAC Value	Enter the maximum number of concurrent sessions to apply to the number. This value is configurable for Contact Center and Service numbers. The Number type 'User', this parameter value is configured (range 2-10) in the Settings page (see Create UCaaS Service Provider Tenant).

6.

Click Add Number to add individual numbers.

7.

From the drop-down list, choose Single number or Range.

All numbers should be configured in E.164 format with a maximum of 15 digits, and with the following validation rules:

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A + sign.

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Country calling code (international).

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Local area code.

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Local telephone number or subscriber number.

The number has the following structure: [+][country code][area code][subscriber number].

Example United States Telephone number: +12127881500

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Country code: 1

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Area code: 212

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Subscriber number: 7881500

8.

Enter the numbers to upload in the relevant field and then click Submit. A confirmation message is displayed.

9.

Click Download numbers template to open a CSV file including example phone numbers.

10.

Configure the file including the list of numbers that you wish to import. All numbers should be in E.164 format as described above.

The figure below shows how to configure the cells with the '+' value before the country code prefix.

11.

Click Import File.

a.

Browse to the location of the file.

b.

Click Import. The number import is validated. Close the dialog.

The successfully imported range is displayed.

The figure below displays an example of an invalid range (missing + sign).

12.

Click Submit. The following confirmation is displayed.

13.

In the Navigation pane, click Number Management to view the uploaded numbers.

14.

Return to the Customer Leads page. Note that Status Wait for Customer is displayed.