Create a new voice translation

Live Hub provides an easy-to-use wizard to set up your voice translation. You can set up voice translation to work in two ways.

• Automatic: Translation starts as soon as the call connects. This is the default configuration. See Configure automatic translation.

• Dynamic: Translation starts when the agent enters a specific code (DTMF sequence) on their phone. You can configure multiple languages, but you must have at least two. See Configure dynamic translation.

After defining voice translation, you need to create a new routing rule that enables voice translation (see Add a routing rule). Alternatively, you can update an existing rule to ensure voice translation is enabled. For details, see Edit a routing rule.