Configuring Email Interaction

Use Voca CIC’s Email channel support to route emails efficiently and have your workers handle them easily, with controlled distribution, routing and real-time analytics.

Email settings are available for Digital Engagement Tenants.

The procedure below describe how to view and configure email settings.

Before performing the below configuration, make sure that you have configured Omnichannel settings in the System Settings section.

➢

To view email settings:

Open the email Settings screen (Configuration > Interaction Manager > Email); the following appears:

■

'Interaction Name': Defines the name of the Email interaction.

■

'Email Account': Defines the email account for the interaction.

■

Enable / Disable: An enabled interaction pulls emails from the email account into Voca.