Add a New Channel

➢ To add a new channel
1. From the Navigation pane, select Channels.

2. Click Add New.

3. Enter the 'Channel Name'.
4. Under Contact information, fill in the following:
● 'Business ID'
● 'Contact Name'
● 'Contact Phone'
● 'Contact Email'
5. Under General Information, fill in the following: 
● 'System Language
● 'Time-Zone'
● 'Display a message to the Channel' - Add a custom message that appears in the Channel’s 'License Management' section with details about license expiry dates.
6. Configure Tiers and Add-ons.

Each Tier represents a service level (Virtual Agent, CIC1, CIC2, or CIC3). Each Tier box displays the following information: 

● Allocated Licenses - The number of licenses allocated to this Service Provider in this Tier, regardless of their expiration date
● Available (Licenses) - The number of licenses that can be allocated to this Service Provider that were not allocated to other Service Providers yet.

a. Under the 'Tiers' section, select a license package.
b. Add a license contract. Under the 'Assigned <C1C2> Licenses' section, click + Add License Contract.

c. From the 'ID' drop-down list, select the contract's ID from which you want to allocate licenses.
d. Enter the quantity of licenses to allocate from the contract.

Field

Description
ID The license contract ID number.
Quantity The number of licenses that were assigned in this contract.
Expiration Date The date in which the licenses will expire in this contract.
e. Click OK.

7. (Optional) You can increase/decrease the quantity of licenses for a contract by clicking Edit.
8. (Optional) You can delete the assignment of a contract to a Channel by clicking Delete.
9. (Optional) You can add more licenses to the currently selected tier by clicking + Add License Contract again.

10. Click Save. The new channel appears in the 'Channels' list, and is active by default.