Managing Access Profiles

Access profiles lets you configure Call Permissions, Recording and Access Profiles and System Configuration Permissions. You can determine which calls the targeted users can access, which actions can be performed on the calls. You can determine whether operators can perform Global configuration in the Service Portal. AAD groups of the customer tenant including targeted users are mapped to the Access Profile.

See also:

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Adding an Access Profile

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Modifying Access Profiles

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Viewing Access Profiles

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Deleting Access Profiles

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Viewing Global Admin Details

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Do the following:

1.

In the Icon pane, click , and then in the Navigation pane, select Recording Settings > Access Profiles.