Managing Analytics Profiles
An Analytics Profile configures the capability for call recordings to be transcribed. It is assigned to Recording Profiles and applies to Entra ID (AAD) user groups associated with those profiles.
Each analytics profile includes the following capabilities:
| ■ | Determines whether transcription occurs automatically at the end of the recording, or must be manually triggered by authorized users. |
| ■ | Specifies the transcription language, and for manual transcription, the languages that can be selected. |
| ■ | Defines whether profane language, if present, should be spelled out. |
See also:
| ■ | Adding Analytics Profiles |
| ■ | Viewing or Modifying Analytics Profiles |
| ■ | Deleting Analytics Profiles |
| ➢ | To access the Analytics Profile page: |
| ■ | In the Icon pane, click  , and then in the Navigation pane, select Recording Settings > Analytics Profile. |
| ● | The upper part of the page displays a bar indicating transcription hours allowed compared to hours used. |
| ● | Below is a description of the parameters specified in the Analytics Profile table. You can sort this table by Profile Name or by Total Users. |
|
Field |
Description |
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|---|---|---|---|---|---|---|---|
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Profile Name |
The name of the analytics profile. |
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Total users |
The total number of users for which transcription is enabled. |
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Recording Profiles |
The recording profiles to which the analytics profile is assigned. |
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Description |
Description of the profile. |
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Automatic |
Either of the following:
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