Monitoring Alarms

The Alarms page lets you monitor active alarms raised on your managed endpoints. Based on these alarms, you can correct failures before users encounter them, maintaining high productivity and business without interruption. 

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To monitor alarms:

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Open the Alarms page (Monitor > Alarms) or click the Notification icon in the right part of the Device Manager menu bar.

You can:

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Click the Export button to export the listed alarms to a CSV file. If you select Export All, all alarms are exported, not only the displayed alarms.

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Click the Reload button to refresh the alarm list.

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Click the Filter button to filter the display by most of the parameters below. By default, the display lists only alarm, but you can set the filter to display events as well. In addition, you can set the maximum number of search results to be displayed on a page.

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Click the Actions link > Delete Alarm next to an alarm to delete it. The deleted alarm disappears from the Alarms page.

The following table describes the parameters in this page.

Parameter	Description
Severity	Alarm severity, one of the following: ■ Red (•): Critical ■ Orange (•): Major ■ Light orange (•): Minor ■ Warning ■ Indeterminate
Received Time	The date and time when the alarm is raised.
Entity Name	The MAC address of the device. Clicking the icon next to the MAC address opens the Device Info page on its Alarms tab.
Source	Alarm source is identified by its device type, peripheral and MAC address.
Alarm Name	The name of the raised alarm.
Description	Alarm description
Service Provider	The name of the Service provider attached to the service.
Service	The name of the Device Manager service upon which the alarm is raised.
Customer	The name of the customer managing the Device Manager service upon which the alarm is raised.
Info	Alarm Additional Info (tgTrapGlobalsAdditionalInfo fields)
Remote Host	IP address of the remote host
Last Action Time	The last time an action was performed on the endpoint.