Maintaining Multiple Devices

The Manage Multiple Devices page lets you perform a single operation on all or on many user devices. The page lets you

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delete multiple devices

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change devices type

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change language

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restart multiple devices

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generate devices configuration files

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update configuration files

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send a message to multiple phones

These operations can also be performed on an endpoints group or on all endpoints groups; from the 'Groups' drop-down in the Manage Multiple Devices page shown in the figure below, select a single endpoints group, or All. For more information about adding an endpoint to a group, see under Checking Devices Status. For more information about configuring an endpoints group, see Configuring an Endpoints Group.

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To manage multiple devices:

Open the Manage Multiple Devices page (Setup > Users & Devices > Manage Multiple Devices):

You can filter devices per tenant, before selecting those to perform an action on.

You can enter a string in the 'Search' field and then click Go to search for devices.

In the Available Devices pane, select a device on which to perform an action and then click > to add it to the Selected Devices pane -or- select multiple devices on which to perform an action and then click >> to add them to the Selected Devices pane.

In the Selected Devices pane, select a single device and then click < to remove it, or select multiple Selected Devices and then click << to remove them.

From the Action dropdown, select an action. Use the table below as reference.

Action

Description

Delete Devices

Deletes selected devices from the server applying a configurable 'Delay Time' (default = 2 seconds) in the process.

Change Template

This action will update the device template in the database. To finish the action, you need to:

Generate the device's Configuration File

Restart/Update the phone.

Change Language

Changes the phone language. Select the language from the Language dropdown and click Change. To view the usage of a language, click View Usage.

To load a new language:

Generate the device's configuration file.

Restart/update the phone.

Restart Devices

Restarts online devices. Before restarting, some models wait for the user to finish an active call while others may perform an immediate restart. From the dropdown, choose the type of restart:

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Graceful (default)

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Force

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Scheduled

Generate Devices Configuration Files

Generates new configuration files. Updates each phone with the newly generated configuration files after a configurable 'Delay Time' (default = 2 seconds) - if you selected the Updating Devices and restarting Devices after generating files option (by default it is selected).

Update Configuration File

Updates each phone after a configurable 'Delay Time' (default = 2 seconds).

Send Message

Lets you send a message to the screens of all user phones selected. Enter the message in the 'Text' field. You can configure the length of time the message will be displayed in the screen. Phones beep to alert users when messages come in.

Change Firmware

Lets you upload a different .img firmware file to the phone.

Change VLAN Discovery Mode

Used to change the virtual phone network's mode of operation. See here for the options descriptions [Manual/CDP/LLDP/CDP_LLDP]

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To update all existing configuration files according to the new template:

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After selecting devices, select from the 'Action' dropdown the Generate Devices Configuration Files option in the Manage Multiple Devices page.