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Live Platform Guide for Professional Services
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Overview
Live Platform Installation
UpgradingUMP365
Setup Live Platform Server
Operation Center Portal Setup
Live Platform Operation Center Portal
Getting Started
Channel Management
Customer Management
Services Management
Devices Management
Service Provider Status
SIP Connections Management
Service Availability
Metering Reports
Monitoring Alarms from Customer Sites
Active Alarms
History Alarms
View Alarm Details
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View Journal Alarms to Determine Operator Responsibility
View Alarm Details
View Journal Details
Forwarding Journal Activity
Forwarding Alarms
REST Data Formats
SNMP Data Formats
Performance Monitoring
Monitoring Voice Quality Statistics from Customer Service Sites
Managing M365 Users
Managing Teams Devices
Configuring Profiles
Adding Configuration Files to the Software Manager
Mapping Azure Groups to Customer Tenant
Reports
System Tasks
Configure access to external applications (Tools)
Managing Service Requests
Viewing Software Versions
Voice Calling
Contact Center
Interactions and Meetings Recordings
Applications
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