New Service Request Ticket Details

This section describes how to open a new Ticket.

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Do the following:

1.

From the Category drop-down list, select Service Request.

2.

Enter the relevant sub-level:

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Number Port Request

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Activate New Number

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Park/Unpark Number

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Calling Plan Change

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Request New User

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Add DIDs to ARM

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New Route/Change Route

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Call Forwarding Request

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Whitelist/Blacklist Number

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Add New Device (MP/SBC/GW)

3.

Fill in the ticket details:

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Subject:   Short description of the Service being requested.

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Description: Use this field to accurately describe the type of Service Request.

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Priority: Service Request tickets should be submitted with Medium Priority as there is a lead time of 7 Days (minimum) to complete the request.

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Country: Select the Country from the list

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Location: Select the location of the site to which the number porting is requested for.

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Desired Date: Select the desired date for the port.

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Count of DIDs: Enter numeric value for the number of DIDs being requested to port.

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Carrier: Enter the details of the losing carrier

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Attachments: Attach the Porting template duly completed along with any other required documents before you hit submit.