Services Details Quick Glance
The Service Details pane provides you with a quick glance summary of the status of the service.
Meeting Insights
Interaction Insights
Direct Routing Service Details
Device Manager Service Details
Hybrid Entities
Live CX Service Details
Live UC Service Details
Zoom Peering
|
Parameter |
Description |
||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Name |
Service Shortname as defined in the Onboarding. |
||||||||||||||||||||||||||||||||||||
|
Status |
Management Status (see Management Statuses) |
||||||||||||||||||||||||||||||||||||
|
Deploy Status |
|||||||||||||||||||||||||||||||||||||
|
Full Name |
Service Full name as defined in the Onboarding. |
||||||||||||||||||||||||||||||||||||
|
Customer |
Name of the customer attached. |
||||||||||||||||||||||||||||||||||||
|
Service Type |
Live Platform Service Type:
|
||||||||||||||||||||||||||||||||||||
|
License Type |
The License type of the service:
|
||||||||||||||||||||||||||||||||||||
|
Enabled |
Indicates whether the Live Platform license is enabled for the service. |
||||||||||||||||||||||||||||||||||||
|
CAC Profile (Direct Routing and Operator Connect) |
Enable Call Admission Control (CAC) profile with configured number of sessions. |
||||||||||||||||||||||||||||||||||||
|
Carrier ID |
The Carrier ID of the Service Provider or BYOC SIP Trunk (Proxy Set on the SBC device). |
||||||||||||||||||||||||||||||||||||
|
Used DIDS |
Phone numbers that are loaded to the SBC and assigned to users. |
||||||||||||||||||||||||||||||||||||
|
Unused DIDS |
Phone numbers that have are loaded to the SBC, however have not yet been assigned to users. |
||||||||||||||||||||||||||||||||||||
|
Total DIDS |
Total number of phone extensions that are loaded to the SBC. |
||||||||||||||||||||||||||||||||||||
|
Users Count |
Number of managed users. |
||||||||||||||||||||||||||||||||||||
|
Tenant |
Name of the Live Platform Service Provider tenant . |
||||||||||||||||||||||||||||||||||||
|
Unlimited Retention (Interaction Insights) |
Indicates whether the Unlimited Retention feature is enabled. This feature enables unlimited Azure Blob recording storage capabilities for the service. |
||||||||||||||||||||||||||||||||||||
|
Management and QoE Status |
Indicates the status of the Management and QoE managed entities. |
||||||||||||||||||||||||||||||||||||
|
Active Alarms |
Summary of Active Alarms for the service (click to drill down to Service alarms). See Monitoring Alarms from Customer Service Sites. |
||||||||||||||||||||||||||||||||||||
|
Device Manager |
|||||||||||||||||||||||||||||||||||||
|
Service Device URL |
The URL used by the service to retrieve firmware and configuration files from Live Platform. Used by AudioCodes Redirect server for initial provisioning of phone upon connection to the network. |
||||||||||||||||||||||||||||||||||||
|
Max Meetings Devices |
Indicates the Maximum number of licensed Meeting Room devices. |
||||||||||||||||||||||||||||||||||||
|
Max Personal Devices |
Indicates the Maximum number of licensed Personal Devices. |
||||||||||||||||||||||||||||||||||||
|
Meeting Device (Disconnected/Total) |
Indicates the number of disconnected devices in proportion to the total number of devices that are attached to the service. |
||||||||||||||||||||||||||||||||||||
|
Meeting Insights |
|||||||||||||||||||||||||||||||||||||
|
AI Monthly Quota |
The Total number of hours allowed for AI usage per month, configured in the Tenant Management ('AI Monthly Hours'). |
||||||||||||||||||||||||||||||||||||
|
AI Monthly Hours Consumed |
The Total number of hours consumed for AI in the month. |
||||||||||||||||||||||||||||||||||||
SIP Connections
|
Parameter |
Description |
|---|---|
|
Name |
The name of the SIP Connection for the service. For example, SouthSide-c. |
|
Source |
The name of the SBC attached to the SIP Connection. |
|
Users Count |
The counter representing the voice-enabled users |
|
CAC Profile |
The name of the preconfigured CAC Profile call session number template. |
|
Carrier Name |
The name of the configured Proxy Set. |
|
Management Status |
See Management Statuses. |
Teams
|
Parameter |
Description |
|---|---|
|
Name |
Name of the SIP Connection for the service. For example, SouthSide-c. |
|
Management Status |
See Management Statuses. . |