OC Pro

This section describes how to monitor and configure Operator Connect OC Pro services.

➢ To open the Service portal:
1. In the Live Platform Services page, select the check box adjacent to the service and then from the Operator Connect drop-down, choose Edit Service.

The Users page of the Service portal opens.

2. Use the following table as a guide for monitoring and configuration. See Getting Started with Operator Connect Pro for description of the basic configuration flow.
Menu Option Reference

Configuration

Manage M365 tenant users

Manually Provisioning Users

Manage Number Inventory

Number Inventory

Configure Unassigned Number Ranges

Managing Number Ranges

 

Reserve M365 Tenant phone numbers

Reserving Customer Phone Numbers

Configure LifeCycle Management templates

LifeCycle Management Templates

Bind M365 Security Groups to LifeCycle Management templates

LifeCycle Management

Monitor and configure M365 connection

Managing Microsoft 365 Tenant Connection

Manage SIP Connections and DIDs

Managing Operator Connect SIP Connections

Configure Location-based routing

Managing Location-Based Routing

Monitoring

 

Monitor Configuration actions

Monitoring M365 Replication Actions Queue

Audit activities

Viewing Audit and Roll Back Historical Updates

Monitor and configure license factors

Managing User Licenses