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Live Platform Guide for Professional Services
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Overview
Live Platform Installation
Upgrading UMP 365
Setup Live Platform Server
Operation Center Portal Setup
Operation Center Portal
Microsoft Teams Direct Routing
Microsoft Operator Connect
Hybrid Entities
Live CX
Live CX Prerequisites
Onboarding Live CX Service
Day Two Management Using the Service Portal
Managing Customer Leads
Number Management
SIP Configuration
CX Settings
CX Service User Permissions
Zoom Phone Provider Exchange
Device Manager
Meeting Insights
Interaction Insights
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Day Two Management Using the Service Portal
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Managing Customer Leads
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Number Management
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SIP Configuration
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CX Settings
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